Hi, I’m
Allen Rosas
Lessons Manager
Ceres,CA
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Summary
Experienced Customer Service Representative for about 4-5 years now. Fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment with a good attitude. Attending to customer service needs including incoming calls, product & general questions, issue resolution and order processing. Ill do the work whistling.
Overview
5
years of professional experience
Work History
Guitar Center
Lessons Manager
11.2022 - Current
Job overview
- Improved retention rates by providing targeted support services like after-school tutoring programs or additional resources as necessary.
- Signed up students of all ages looking to learn or improve instruments such as guitar, piano, drums, etc.
- Led a team of 5 instructors in developing our LESSONS curriculum, resulting in a high retention rate, and increasing our monthly goals.
- Organized and scheduled over 100 weekly lessons, ensuring efficient use of resources and time for both my students and instructors.
- Manged/audited subscription billing due dates each month for all lessons students. Would communicate thoroughly with students and parents to address any concerns and to inform them about their upcoming lessons bill.
T-Mobile
Sales Associate
02.2020 - 08.2022
Job overview
- Organized/stocked the store front and back to maintain store visual appeal, handled money before the store opened and after the store closed.
- Helped customers locate products by asking the right questions, promoted the latest devices & checked store system for merchandise at other store sites.
- Boosted customer satisfaction levels through troubleshooting service, addressing Mobile service concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best sales practices, and offering support as needed.
SunOpta
Pallet Stacker
12.2019 - 01.2020
Job overview
- Supported other areas within the warehouse as needed, demonstrating flexibility and strong teamwork capabilities.
- Efficiently stacked 100+ pallets daily, ensuring timely warehouse operations.
- Demonstrated versatility by quickly adapting to changes in workload demands or shift schedules as needed.
- Kept warehouse clean and organized, maintaining optimal conditions for efficient pallet stacking operations.
- Maintained a safe working environment with regular inspections and adherence to safety protocols.
Dennys Restaurant
Busser
10.2019 - 12.2019
Job overview
- Assisted customers by promptly addressing requests and ensuring a clean and welcoming environment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Modesto Junior CollegeModesto, CA
11.2019 - 05.2020
University Overview
- Completed/passed Music Appreciation semester class.
PETER JOHANSEN HIGH SCHOOLModesto, CA
High School Diploma
05.2019
University Overview
- Awarded Peter Johansen High School Character Award in April of 2018.
- Extracurricular Activities: Played Golf for the High School, and won Golf Title my senior year.
Skills
- Program coordination
- Bilingual
- Adaptability and Flexibility
- Excellent Communication
- Multitasking Abilities
- Customer Relationship Management
- Performance Tracking and Evaluation
Singer, Song-writer
Back in 2018-2019 I was socializing with a couple of friends, listening to a couple of instrumentals when I discovered my talent of song writing, I already knew I could sing fortunately hehe. I experiment when I have the time, collaborate with other musicians, and work to support the hobby I have fun doing. I Keep my work documented on my note pad, its fun to say the least.
Additional Information
My names Allen Rosas, I'm a 22 year old (about to turn 23) Latin American, trying to change up the scenery in my life. I currently live in the Central Valley planning to make the jump and move to the Bay Area. When asked why I always reply "why not?". I stand behind accountability and responsibility when faced with adversity. If I could do it and should do it but don't do it, that's when I simply know I'm off track. I'd love to create new opportunities for myself and start to work for this new chapter in my life, thank you.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balancePaid time offWork from home optionPaid sick leavePersonal development programsCareer advancementFlexible work hours4-day work weekInterests
Music
Tennis
Sports events
Traveling
Timeline
Lessons Manager
Guitar Center
11.2022 - Current
Sales Associate
T-Mobile
02.2020 - 08.2022
Pallet Stacker
SunOpta
12.2019 - 01.2020
Modesto Junior College
11.2019 - 05.2020
Busser
Dennys Restaurant
10.2019 - 12.2019
PETER JOHANSEN HIGH SCHOOL
High School Diploma