Allen Sparks
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
IFLY Queenstown
06.2018 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
IFLY Trainer Level 4
IFly Indoor Skydiving
12.2012 - 04.2018
- Mentored new hires in different locations, resulting in stronger staff development and increased productivity in new openings.
- Provided one-on-one coaching to help individuals reach their full potential within the Instructing and Sales.
- Coached employees on best practices, providing constructive feedback to support the company's high safety standards.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Education
High School Diploma -
Bay High School
Panama City05.2007
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Customer Relations
- Staff training/development
- P&L Management
- Project Management
Timeline
General Manager
IFLY Queenstown
06.2018 - 12.2023
IFLY Trainer Level 4
IFly Indoor Skydiving
12.2012 - 04.2018
High School Diploma -
Bay High School
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