Allen Thepsourinthone
Findlay,OH
Summary
Developed leadership and team management skills in fast-paced service environment. Expertise in communication, conflict resolution, and customer satisfaction, looking to transition these abilities into new, challenging role. Aiming to leverage strong foundation of transferrable skills to contribute effectively in new field. Personable and dedicated with knack for leading teams and ensuring exceptional service delivery. Skilled in problem-solving and financial acumen and committed to creating a positive impact by fostering collaborative and efficient work environment.
Overview
5
5
years of professional experience
3
3
Certificate
Work History
Retail Banker II
Woodforest National Bank
Findlay, OH
- Assisted customers with account inquiries and banking transactions efficiently.
- Processed loan applications, ensuring compliance with regulatory standards.
- Collaborated with team members to streamline customer service workflows.
- Monitored account activities to detect fraudulent transactions proactively.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
Chipotle Service Leader
Chipotle
Findlay, OH
10.2021 - 06.2025
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
- Managed a team of service representatives, ensuring consistent quality across all interactions.
- Enhanced staff productivity with regular training sessions and performance evaluations.
- Evaluated customer service staff performance and provided constructive feedback.
- Ensure cash handling policies and procedures are followed
- Truck orders
- Change orders
- Assisted with fundraising activities.
- Identified areas for improvement in company-wide service standards through regular audits and feedback analysis.
Best Buy Warehouse Associate
Best Buy
Findlay, OH
10.2025 - 01.2026
- Managed order picking and packing processes to ensure accuracy and timely shipments.
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Amazon Delivery Driver
Propel Logistics LLC
Findlay, OH
05.2025 - 10.2025
- Navigated routes efficiently to ensure timely deliveries.
- Managed delivery schedules to optimize efficiency and reduce delays.
- Conducted vehicle inspections to maintain safety and compliance.
- Communicated effectively with customers to address inquiries and concerns.
- Trained new drivers on best practices and company policies.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
UPS Warehouse Worker
UPS
10.2023 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Education
- - Marketing And Sales
Owens Community College
Perrysburg, OHHigh School Diploma -
McComb High School
McComb, OH05-2019
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
- Willingness to learn
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Time management
- Creative thinking
- Adaptability and flexibility
- Customer service excellence
Certification
ServSafe Certified
CompTIA fundamentals Certified
DOT Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Best Buy Warehouse Associate
Best Buy
10.2025 - 01.2026
Amazon Delivery Driver
Propel Logistics LLC
05.2025 - 10.2025
UPS Warehouse Worker
UPS
10.2023 - 04.2024
Chipotle Service Leader
Chipotle
10.2021 - 06.2025
- - Marketing And Sales
Owens Community College
High School Diploma -
McComb High School
Retail Banker II
Woodforest National Bank