Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Allen Thepsourinthone

Findlay,OH

Summary

Developed leadership and team management skills in fast-paced service environment. Expertise in communication, conflict resolution, and customer satisfaction, looking to transition these abilities into new, challenging role. Aiming to leverage strong foundation of transferrable skills to contribute effectively in new field. Personable and dedicated with knack for leading teams and ensuring exceptional service delivery. Skilled in problem-solving and financial acumen and committed to creating a positive impact by fostering collaborative and efficient work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Chipotle Service Leader

Chipotle
10.2021 - 06.2025
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Managed a team of service representatives, ensuring consistent quality across all interactions.
  • Enhanced staff productivity with regular training sessions and performance evaluations.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Ensure cash handling policies and procedures are followed

UPS Warehouse Worker

UPS
10.2023 - 04.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.

Education

No Degree - Marketing And Sales

Owens Community College
Perrysburg, OH

High School Diploma -

McComb High School
McComb, OH
05-2019

Skills

  • Team management
  • Exceptional communication
  • Coaching and mentoring
  • Financial acumen
  • Willingness to learn
  • Strong work ethic
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Creative thinking
  • Adaptability and flexibility
  • Customer service excellence

Certification

ServSafe Certified

CompTIA fundamentals Certified

Languages

English
Spanish
Limited Working

Timeline

UPS Warehouse Worker

UPS
10.2023 - 04.2024

Chipotle Service Leader

Chipotle
10.2021 - 06.2025

No Degree - Marketing And Sales

Owens Community College

High School Diploma -

McComb High School

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