ALLEN VANN

Ensured positive customer experiences through exceptional communication skills.

• Analyzed customer needs, identifying opportunities for up-selling and cross-selling.
• Provided technical support for product repairs and maintenance.
• Resolved customer inquiries promptly via email and phone calls.
• Maintained accurate records of customer interactions, including account details and purchase history.
• Demonstrated proficiency in troubleshooting complex product installation issues.
• Conducted product demonstrations at trade shows to attract potential customers.
• Implemented best practices for shipping and receiving to minimize damage.
• Assembled wiring harnesses according to technical specifications and blueprints.
• Inspected completed wire connections for quality and compliance with safety standards.
• Operated hand tools and machinery to cut, strip, and crimp wires efficiently.
• Collaborated with engineering teams to troubleshoot wiring issues during production phases.
• Trained junior technicians on proper wiring techniques and safety protocols.
• Maintained organized workstations to streamline workflow and enhance productivity.
• Used welding and soldering equipment to join sheet metal components following blueprints and job specifications.
• Fabricated custom components from sheet metal using shears, brakes presses, punches.
• Assembled sheet metal parts with screws, bolts or spot welds.
• Fabricated parts from sheet metal when necessary for custom installations.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Maintained an updated knowledge base of current products, services, pricing, promotions.
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Operated point of sales system to process transactions including cash, credit and debit payments.