Allen Willis
City of Columbus
Whitehall,Ohio
11
years of professional experience
Championed quality assurance initiatives, fostering effective issue resolution and enhancing team communication.,Oversaw project management, guiding personnel training and optimizing production scheduling.,Modelled exemplary work ethic and punctuality, driving a culture of quality.
Work History
Parks and Recreation Worker
1 Year 2 Months- Coordinated community events and recreational programs for diverse age groups.
- Maintained parks facilities, ensuring cleanliness and safety standards were met consistently
- Monitored equipment usage, performing routine inspections to ensure operational efficiency.
- Ensured park safety with regular maintenance checks, promptly addressing any hazards or issues identified.
- Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
Sr Specialist III, in Court Orders and Levies
2 Years 9 Months- Participated in weekly team meetings to develop better plans and revise proper procedures to meet objectives
- Measured team performance and maintained team adherence
- Communicated with clients to review contracts, answer any questions and learn about their unique scenarios and how to troubleshoot
- Coaching and mentoring other specialists
- Adapted ADKAR and embraced a continuous improvement culture within the department.
Cxloyalty Team Leader
4 Years 5 Months- Conducted regular performance reviews to assess individual team member progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed key performance indicators to identify effective strategies.
Sr Specialist I, in Court Orders and Levies
7 Months- Assist customers with account maintenance
- Managed approximately 60 incoming calls, emails and faxes per day from customers
- Maintained optimal customer service for all clients
- Reached and maintained customer service goals on a consistent basis
- Analyzed contract documents to identify ambiguity and conflicts between documents and specifications
- Worked a proxy Sr Specialist III.
Specialist I, in Retail Customer Service and Card Services
2 Years 10 Months- Answered incoming telephone calls and provided information
- Reviewed accounts with customers and interacted with a diverse customer base
- Maximized customer satisfaction and attained a strong interaction with customers
- Handled up to 100 calls per day
- Received numerous customer service awards for critical to quality accuracy
- Processed customer service transactions to include refunds, store credits, and other service issues in accordance to company policy.
Education
Bachelor of Arts - Political Science
Skills
Leveraged Excel for comprehensive data analysis and reporting initiatives.
Collaborated in crafting impactful presentations utilizing PowerPoint.
Streamlined document preparation processes with Word.
Enhanced note-taking and organization through effective use of OneNote.
Guided problem-solving sessions to foster collaboration among team members.
Conducted routine check-ins to strengthen team collaboration and engagement.
Played a key role in assessing employee performance and contributions.
Nurtured team dynamics and interpersonal relationships through active support.
Articulated team objectives and expectations with clarity.
Managed team activities while promoting a positive and inclusive environment.
Accomplishments
- Managed Service Level for Court Orders and Levies while simultaneously assign my peers, and customers
Timeline
Parks and Recreation Worker
City of Columbus
06.2025 - CurrentRead More
Cxloyalty Team Leader
Chase
02.2022 - 07.2026Read More
Sr Specialist III, in Court Orders and Levies
Chase
05.2019 - 02.2022Read More
Sr Specialist I, in Court Orders and Levies
Chase
10.2018 - 05.2019Read More
Specialist I, in Retail Customer Service and Card Services
Chase
12.2015 - 10.2018Read More
Capital University
Bachelor of Arts from Political Science
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