Allena Locke
La Habra,Ca
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Rep
Providence
01.2023 - 08.2023
- Scheduling appointments, Taking inbound calls from patients
- Meeting or exceeding established metric goals
- Following established procedures
- Utilizing call scripts provided & Documenting conversations electronically on company and/or client systems
- Assisting patients in determining eligibility Providing information to Client Services as needed
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance
- Able to work successfully in a fast-paced environment
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel).
Business Office Assistant
Terrace View Care Center
03.2022 - 11.2022
- Completing Medi-Cal billing
- Processing invoices for payment on a timely basis
- Verify invoices received for quantity, prices and discounts
- Obtaining required authorizations for all services received
- Billing all payers timely Medicare, MediCal, Medicare Advantage, Managed MediCal, Workers Comp, Commercial payers and/patient representatives
- Timely follow up on all outstanding accounts
- Protecting PHI per HIPAA guidelines.
Nutrition Consultant
JustFoodForDogs
06.2021 - 03.2022
- Learn and apply pet nutrition knowledge and JFFD product
- Adhere to merchandising standards, inventory management
- Establish and maintain Customer Relationships; provide quality follow-up and ongoing support for customers
- Follow JFFD policies and procedures, including those for safety, security, POS, etc.
Vet Assistant
Banfield
01.2017 - 09.2020
- Drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team
- Live and exemplify the Five Principles of Mars, Inc
- Actively recruit new
- This includes performing or preparing procedures Processing Aliquoting, Pipetting & Centrifuging
- Ability to multi-task- Manages multiple tasks at one time
- Provide professional, efficient, and exceptional service
- Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing.
Client Service Coordinator
Banfield
01.2016 - 09.2020
- Drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team
- Live and exemplify the Five Principles of Mars, Inc
- Actively recruit new
- This includes performing or preparing procedures Processing Aliquoting, Pipetting & Centrifuging
- Ability to multi-task- Manages multiple tasks at one time
- Provide professional, efficient, and exceptional service
- Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing.
Front Desk Agent
Marriott
04.2019 - 04.2020
- Greet customers immediately with a friendly and sincere welcome
- Complete the registration process by inputting and retrieving information from a computer system
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Handle cash, make change and balance an assigned house bank
- Post charges to guest rooms and house accounts using the computer.
Education
Skills
- Processing
- Aliquoting
- Pipetting
- Centrifuging
- Blood Smears
- Pouring Off
- Data Gathering
- Outgoing Mail Preparation
- Microsoft Office
- Data Entry and 10-Key
- Government Forms
References
- Sarah Carson, Front Office Manager, (323) 217-5520
- Jan Penraat, Veterinary, (862) 268-4173
- Gio Garcia, Lead Vet Assistant, (714) 468-2649
Certification
- Certified Phlebotomy Technician, National Healthcareer Association - 12/01/2023 - 12/01/2025
Timeline
Call Center Rep
Providence
01.2023 - 08.2023
Business Office Assistant
Terrace View Care Center
03.2022 - 11.2022
Nutrition Consultant
JustFoodForDogs
06.2021 - 03.2022
Front Desk Agent
Marriott
04.2019 - 04.2020
Vet Assistant
Banfield
01.2017 - 09.2020
Client Service Coordinator
Banfield
01.2016 - 09.2020