Tenea Haneiph

Handled guest inquiries via phone, email and chat assisting with reservations, account management (fees), bookings, and providing product/benefit knowledge, while ensuring POSITIVE experience by resolving issues and following up, often using multiple software systems for data entry and service delivery.

• Handled inbound telemarketing reservation calls
• Assist with tour request and reservation adjustments
• Assist with dissatisfied guest
• Provide accurate contract or package details
• Managed 30 plus inbound calls daily as well as respond to emails and web chats.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educate customers on Health plan and or 401k plan rules
• Assist with annual benefit enrollment
• Provide tax documents and navigate online tools.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.

• Protected company inventory with well-organized and secure storage areas
• Assisted in loading delivery trucks with prepared packages
• Palletized boxes for easy movement and shipment
• Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
• Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives
• Tracked movements with hand-held scanners and daily production sheets to keep records accurate
• Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
• Followed safety regulations to maintain safe work environment.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Maintained requirement to unload minimum of at least 1,040 packages per hour.

• Ensure all receiving procedures are accurate and file daily paperwork accordingly
• Safely Operate company designated D.O.T regulated vehicle
• Introduce new products and work with clients on sales opportunities
• Ensure all assigned isles, endcaps, side panels and displays are current with weekly ads
• Deposit daily account payments making sure to properly file and store all receipts and invoices.
• Efficiently delivered and restocked product on route ( between 4-6 stores)
• Delivered products efficiently to designated locations while adhering to scheduled routes
• Managed inventory levels, ensuring product availability and minimizing stock discrepancies

• Train/mentor others within sales department
• Provide Long Term Agreement (LTA) contract administrative support for government and public contracts
• Ensure that all orders processed adhere to Government DFAR regulations
• Process, monitor, release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations
• Prioritize orders based on urgency of product need, specifications, shipping and delivery requirements
• Process daily release orders system and verify against contact to ensure information is correct
• Process material returns (RMA's) as requested by the customer
• Prepare Buy Requisitions for parts not in inventory
• Assist in issuing shopping and inventory locator service request
• Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
• Prepare and follow through with customer expedite requests.
• Managed between 15-20 inbound calls

• Followed safety regulations to maintain safe work environment.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Proved successful working within tight deadlines and a fast-paced environment.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Maintained clean, orderly work environment free of hazards.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Helped train new employees in safe practices and warehouse procedures.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Operated equipment while observing standard safety procedures.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Maintained requirement to unload minimum of at least 1,040 packages per hour.

• Coordinate the contract review process for LTA contracts, as applicable
• Audit customer purchase orders to ensure PO compliance prior to release of shipment
• Coordinate replenishment for contract to ensure contract inventory planning is satisfied to ensure 0 stock outs by reviewing the Replenishment Work file to determine when inventory needs to be purchased or transferred
• Communicate requirements to Purchasing and Material Support to ensure sustained inventory levels at the Central Distribution Facility (CDF) and Forward Stocking Location (FSL)
• Communicate order and delivery status to internal/external customers
• Foster excellence in written and verbal communication
• Coordinate all backorders to closure, to ensure order fulfillment
• Support root cause initiatives to attain a level of 0 backorders
• Update bin records accurately and timely for business needs
• Run open order reports daily to ensure open orders ship on schedule
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Analyzed inventory levels to ensure optimal stock availability and minimize shortages.

• Trained, mentored and motivated employees to maximize team productivity
• Provide exceptional guest service to ensure that we are the number one entertainment destination in the world
• Operate rides ensuring the safety of our guest and train others to do so as well
• As a status lead, I am the only lead with access to adjust schedules and train others entering leadership roles
• Overlook and set the standard for my entire venue, making sure that the attraction is meeting all safety codes before operating hours
• Converse with team members helping in any way possible from attendance to performance
• Travel my area providing assistance where needed, keeping my area up to par and show ready
• Held accountable for any situations no matter how big or small, positive or negative
• Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures
• Motivated employees to share ideas and feedback
• Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits
• Aligned operational boundaries between processes and production demands.
• Ensure smooth operation of the attraction and try to maintain a maximum wait time of 60 minutes
• Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.