Allena Morrow
Port Wentworth,GA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
5
5
years of professional experience
Work History
Server
The five spot
Savannah, GA
08.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Ophthalmic Assistant/ Receptionist
Low Country Eye Care
Pooler, GA
08.2020 - Current
- Greet patients promptly and consistently set professional tone with friendly assistance
- Answer incoming calls, answer questions, take messages and transfer to desired extensions
- Receive patient complaints and report to the manager
- Receive incoming mail, receive outstanding balances
- Place patient contact lens orders
- Pull medical and vision insurance for upcoming appointments.
- Assisted ophthalmologist with patient examinations, including taking and recording vital signs and medical history.
- Performed diagnostic tests such as visual acuity, tonometry, refraction, keratometry, pachymetry, A-scan ultrasonography, and fundus photography.
- Provided patient education on ocular health maintenance and the use of eyeglasses and contact lenses.
- Demonstrated proper lens insertion techniques to patients for contact lenses.
- Prepared exam rooms according to established protocols prior to each patient visit.
Medical Assistant
Interstate Healthcare
Port Wentworth, GA
10.2023 - 04.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Server
Wet Willies
Savannah, GA
01.2023 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Receptionist
North Georgia Family Medicine
Blairsville, GA
02.2019 - 08.2020
- Organized paperwork such as charts and reports for oce and patient needs
- Managed a master calendar and scheduled appointments for eight providers based on optimal patient loads and clinical availability
- Coordinated patient scheduling, Check-in, Check-out and payments for billing.
Home Health aid
Private Home Health Care
Hiawasee, GA
- 08.2020
- Assisted patients with ADLs
- Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, prepared and served snacks and meals, ran errands as needed.
Education
High School Diploma -
Hayesville High School
06.2017
Skills
- Communication
- Time management
- Computer Literacy
- Team Work
- Decision-Making
- Conflict Resolution
- Attention to Detail
- Customer Service
- Data Entry
- Patient Flow Management
- HIPAA Compliance
- Payment Collection
- Medical Terminology
- Phlebotomy
- Patient Scheduling
- Electronic Medical Records
Languages
English
Timeline
Medical Assistant
Interstate Healthcare
10.2023 - 04.2024
Server
The five spot
08.2023 - Current
Server
Wet Willies
01.2023 - 08.2023
Ophthalmic Assistant/ Receptionist
Low Country Eye Care
08.2020 - Current
Receptionist
North Georgia Family Medicine
02.2019 - 08.2020
Home Health aid
Private Home Health Care
- 08.2020
High School Diploma -
Hayesville High School