Allene Francis
Hudson,OH
Summary
Dynamic pharmacy leader with a proven track record of transforming pharmacy operations and ensuring compliance with accreditation standards. Spearheaded initiatives that improved patient management programs and integrated new medication launches, driving both operational efficiency and superior patient outcomes. Strong focus in collaboration, team development, collaboration and engagement.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Clinical Coordinator, Specialty Pharmacy
Cleveland Clinic
Beachwoodq, OH
01.2026 - Current
- Lead clinical operations, oversee the patient management program for URAC and ACHC accreditation requirements
- Oversee all REMS program requirements, served as the authorized representative for the specialty pharmacy
- Collaborate with pharmaceutical manufacturers, pharmacy informatics, and operational leads to design and implement new medication launches, ensuring compliance with data specifications and documentation requirements
- Serve as Senior Clinical Oversight for all accreditation requirements
- Conduct monthly chart audits for URAC, ACHC, and all REMS program requirements to ensure regulatory compliance and quality assurance
- Develop and review clinical competencies for clinical pharmacists, nurses, and pharmacy technicians to enhance service delivery and patient outcomes
- Review all adverse drug events and report to the appropriate channels
- Train PGY1 Community Pharmacy residents in pharmacy practice management
- Conduct research in collaboration with pharmacy residents, students and pharmacists
Specialty and Ambulatory Pharmacy Manager
Akron Children's Hospital
Akron, OH
07.2024 - 01.2026
- Lead specialty, home infusion and outpatient pharmacy operations with a focus on pediatric and adolescent populations
- Served as Senior Clinical Oversight for the specialty pharmacy patient management program
- Revamped patient management program to meet URAC reaccreditation under 5.0 standards and secure initial accreditation with ACHC
- Ensured compliance with Joint Commission standards for home infusion operations.
- Provided direct oversight and development of pharmacy supervisors, pharmacists and pharmacy technicians
- Lead the development of new pharmacy services, including reconstruction of the Akron Outpatient Pharmacy, the design and development of the new Mahoning Valley Outpatient Pharmacy, the development and implementation of new specialty pharmacy service lines and medications, and the conversion from CPR+ to BrighTree for Home Infusion
- Served as primary contact for all ambulatory pharmacy vendors and pharmaceutical manufacturers for all ambulatory pharmacy vendors and pharmaceutical manufacturers
- Design and deploy competencies for all pharmacy team members
Director of Pharmacy
University Hospitals Health System
Cleveland, OH
12.2023 - Current
- Acute care pharmacy director with ~ 250 indirect reports consisting of pharmacists, pharmacy technicians, pharmacy residents, pharmacy interns with responsibility for leading the entire adult inpatient operations at Cleveland Medical Center
- Served as a leading member of both the System Pharmacy Operations Committee and the System Pharmacy Oncology Operations Committee
- Leader for the following areas of pharmacy services:
- System strategic planning
- Narcotics
- Operational pharmacist staff
- Operational technician staff
- Clinical pharmacist staff
- Anesthesia and surgery, including 3 ambulatory surgery centers
- Preceptor for advanced pharmacy operations leadership for the PGY-1 Pharmacy Practice and PGY-2 HSPAL residents
Senior Director of Pharmacy
University Hospitals Health System
Cleveland, OH
10.2022 - 12.2023
- Directed medication safety formulary and policy work, oversight of drug diversion, compliance accreditation, stewardship, continuing education, and partnership with NEOMED College of Pharmacy to enhance medication safety
- Partnered with pharmacy leadership, physicians, nurses, government relations, and allied healthcare professionals to develop and implement a coordinated pharmacy strategy across the health system
- Aligned and standardized pharmacy teams across all divisions to ensure consistency in operations within eight areas of direct oversight
- Led the system level strategic planning development and implementation
- Supported conversion from Allscripts to Epic for the system's Electronic Health Record
Director of Pharmacy
University Hospitals Health System
Cleveland, OH
05.2021 - 10.2022
- Directed Specialty Pharmacy, Home Infusion Pharmacy and Ambulatory Infusion Center Pharmacy Services
- Directed the annual budget with approximately patient revenues exceeding $300 million
- Collaborated with strategic system leadership within the UH Health System and area Schools of Pharmacy to successfully support the annual goals of UHHS and the Department of Pharmacy
- Ensured compliance with The Joint Commission, URAC, and ACHC accreditation standards, state and federal laws and health system initiatives
- Led the implementation and optimization for the conversion from CPR+ to CareTend for home infusion
- Led the implementation and optimization for the conversion from HBS and Asembia to ScriptPro and APCS for specialty pharmacy
- Collaborated across a multitude of key stakeholders, leaders and multi-disciplinary team members both within and external to the organization
- Coached and develop pharmacy managers and operations coordinators
- Responsible for analyzing data and developing new service lines across all pharmacy service lines
- Collaborate across a multitude of key stakeholders, leaders and multi-disciplinary team members both within and external to the organization
Pharmacy Manager
University Hospitals Health System
Cleveland
01.2019 - 05.2021
- Led the UH Meds Outpatient Pharmacy Services included Specialty Pharmacy, Mail Order Pharmacy, Central Fill Services, and decentralized clinic based staff with a team of 38 FTEs (including 3 pharmacy leaders and the residency program)
- Directed the annual budget with patient revenues projected to exceed $200 Million
- Managed pharmacist and technician recruitment and hiring
- Implemented new policies and procedures
- Created the pharmacy schedule
- Hired and trained new pharmacy team members
- Oversaw all operational decision making
- Developed and fostered relationships with vendors and pharmaceutical manufacturers to procure access to new medications and contracts
- Ensured compliance with URAC and ACHC standards, state and federal laws and health system initiatives
- Developed and served as the Residency Program Director for the PGY-1 Specialty Pharmacy Program in compliance with ASHP accreditation standards
Pharmacy Operations Coordinator
University Hospitals Health System
Cleveland
01.2017 - 01.2019
- Responsible pharmacist for specialty pharmacy services operations, which includes oncology, hepatology, rheumatology, neurology, cystic fibrosis, transplant, and gastroenterology service lines
- Managed staffing levels during high patient volume periods to ensure optimal service delivery.
- Constructed business plans and capital expenditure proposals
- Directly oversaw and developed pharmacists, pharmacy technicians and pharmacy interns
- Developed strategies for new service lines, medication procurement and access, and the patient management program
- Served as senior clinical oversight for both URAC and ACHC initial accreditation and reaccreditation
- Collaborated with multiple key stakeholders, clinicians and pharmacy team members and leaders to optimize patient care services
Clinical Pharmacist
University Hospitals Health System (Ahuja Medical Center & Specialty Pharmacy)
Beachwood, Cleveland
10.2013 - 01.2017
- Performed order verification
- Verified doses are appropriate
- Reviewed patient profiles for drug-drug and allergy interactions
- Monitored patient lab values
- Prepared IV medications in accordance with USP 797
- Verified unit dose medications
- Recommended medication therapies to resident physicians
- Oversaw technician duties and performance during daily shifts
Inpatient Pharmacist
Cleveland Clinic Hillcrest Hospital
Mayfield Heights
08.2011 - 10.2013
- Verified doses are appropriate
- Verifie doses are appropriate
- Reviewed patient profiles for drug-drug and allergy interactions
- Monitored patient lab values
- Prepared IV medications in accordance with USP 797
- Verified unit dose medications
- Recommended medication therapies to physicians
- Oversaw technician duties and performance during daily shifts
- Implemented core measure initiatives, provide thorough patient education and discharge counseling
- Performed renal dosing and adjust orders per policy and contact physicians for all others
- Provided pharmaceutical recommendations during interdisciplinary rounds
- Staffed all satellite locations, including adult critical care, and surgery
- Extensive training received in neonatal critical care.
Pharmacy Manager
Giant Eagle Pharmacy
Parma
05.2009 - 08.2011
- Responsible Person, Pharmacist-In-Charge per the Ohio Board of Pharmacy
- Maintained pharmacy inventory and order narcotics
- Managed pharmacists and pharmacy technician's daily activities
- Counseled and engage patients on prescription and nonprescription drugs
- Recommended over the counter medications to patients
- Entered new prescription data into the computer system, contacted physician offices in regards to medical issues,
- Entered new prescription data into the computer system, contacted physician offices in regards to medical issues, receive doctor calls, and perform pharmacy prescription transfers
- Evaluated and reviewed pharmacy staff on both an ongoing and a yearly basis
- Administered immunizations such as influenza and Zostavax
- Became the solely licensed immunizer and certified diabetes educator for clinics and workshops for the location
- Collaborated with other healthcare professionals, in order to ensure successful drug therapy outcomes
Education
Registered Yoga Teacher in Yoga Certification -
Yoga Lounge and Barre
Hudson, OH06-2022
Lean Certification -
Kent State University
Kent, OH12-2021
Masters of Business Administration - Healthcare Administration
Indiana Wesleyan University
Marion, IN08-2018
Doctor of Pharmacy -
Duquesne University College of Pharmacy
Pittsburgh, PA05-2009
Skills
- Ability to Work Under Pressure
- Problem Solving
- Teamwork
- Leadership
- Attention to Detail
- Highly Motivated
- Operations Oversight
- Critical Thinking
- Employee Recruitment and Hiring
- Training and Mentoring
- Patient management
- Pharmacy operations
- Strategic planning
- Medication safety
- Clinical quality improvement
- Compliance with regulatory guidelines
Certification
Ohio Board of Pharmacy, 06/2009, Present, 03129296, Certified Specialty Pharmacist, 11/2018, Present, SPCCB000994, APhA Immunization Certificate, 05/2009, Present, Certified Pharmacist Immunizer, APhA Diabetes Educator Certificate, 05/2009, Present, Medication Therapy Management Certificate, 2016, Present
Accomplishments
First Time Faculty Award, National Association of Specialty Pharmacy, 07/2020, Awarded to the exemplary contributor to the practice of specialty pharmacy
Volunteer Services
- Hudson Hawks Football Board of Directors, 2023-03, 2024-03
- Vitaly Interested People, Hudson City Schools, 2020-08, Present
- Wellness Ambassador, University Hospitals, 2022-06, Present
National Presentations
- Navigating the Rocky Waters of the 340B Landscape - How to Stay Ahead of the Storm, Nashville, 10/2024, National Association of Specialty Pharmacy Annual Meeting
- The Foundation of Your Specialty Pharmacy's Success: Your Leadership Team, Dallas, 09/2023, National Association of Specialty Pharmacy Annual Meeting
- Achieving Utopia: Synergizing Specialty, Ambulatory Infusion and Home Infusion Pharmacy Services, Orlando, 09/2022, National Association of Specialty Pharmacy Annual Meeting
- Bringing the Hospital to You: Lessons Learned During the Planning and Implementation of Providing Medication Needs to Acute Hospital at Home Patients, Las Vegas, 12/2022, Annual American Society of Health-System Pharmacists Midyear Clinical Meeting
- Maximizing Automation and Technology Innovation, Virtual, 09/2020, National Association of Specialty Pharmacy Annual Meeting
Committees
- Cleveland Medical Center Policy Oversight Committee, Cleveland, Appointed as the sole pharmacy leader responsible for reviewing and recommending edits to Cleveland Medical Center policies and procedures
- Quality Management Committee, Cleveland, Lead clinical oversight of all specialty pharmacy operations, Responsible for formulating and implementing department-wide policies and procedures related to all patient care activities across all service lines, Coordinate pharmacy Drug Use Evaluation (DUE) and other quality activities, Investigate/research/report adverse drug events
- Medication Safety Subcommittee, Cleveland, Review system policies pertaining to medication safety, Discuss medication events and mitigation strategies, Implement ISMP best practices throughout the system
- Patient Management Committee, Cleveland, Accreditation readiness platform to ensure adherence and quality assurance to URAC and ACHC standards, Review new medications and new indications as approved by the FDA to ensure appropriate education and clinical management of specialty patients, Serve as the leadership oversight
- Joint Commission Quality Team, Cleveland, Serve as the pharmacy oversight for ensuring all accreditation standards are met and adhered to for pharmacy services, Review and finalize all pharmacy policies and procedures, Conduct emergency management preparedness drills and downtime testing
Timeline
Clinical Coordinator, Specialty Pharmacy
Cleveland Clinic
01.2026 - Current
Specialty and Ambulatory Pharmacy Manager
Akron Children's Hospital
07.2024 - 01.2026
Director of Pharmacy
University Hospitals Health System
12.2023 - Current
Senior Director of Pharmacy
University Hospitals Health System
10.2022 - 12.2023
Director of Pharmacy
University Hospitals Health System
05.2021 - 10.2022
Pharmacy Manager
University Hospitals Health System
01.2019 - 05.2021
Pharmacy Operations Coordinator
University Hospitals Health System
01.2017 - 01.2019
Clinical Pharmacist
University Hospitals Health System (Ahuja Medical Center & Specialty Pharmacy)
10.2013 - 01.2017
Inpatient Pharmacist
Cleveland Clinic Hillcrest Hospital
08.2011 - 10.2013
Pharmacy Manager
Giant Eagle Pharmacy
05.2009 - 08.2011
Registered Yoga Teacher in Yoga Certification -
Yoga Lounge and Barre
Lean Certification -
Kent State University
Masters of Business Administration - Healthcare Administration
Indiana Wesleyan University
Doctor of Pharmacy -
Duquesne University College of Pharmacy