Allexa Bergstresser
Acworth
Summary
Customer service–driven administrative manager with strong communication, teamwork, and time management skills, and a focus on organization and customer satisfaction. Highly organized and effective in both team and independent work environments. A motivated leader with strong initiative and a commitment to maintaining efficient operations and delivering high-quality service.
Overview
6
6
years of professional experience
Work History
Service Administration Manager
SoftWave Tissue Regeneration Technologies
01.2022 - Current
- Lead a team and provide guidance, training, and ensure team members stay organized, meet deadlines, and follow operational processes.
- Oversee incoming support calls, diagnose technical issues, and coordinate repairs, replacements, and loaner equipment when necessary.
- Manage hiring processes and vendor relationships to maintain smooth operations for company.
- Collaborate with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Sales Associate
Orange Theory
05.2021 - 01.2022
- Performed all front office procedures of calling and emailing leads to sell fitness packages to 40+ clients per day, scanned and filed documents, and processed payments.
- Coordinated daily reports summarizing sales, leads, and client conversion.
Server
Pure Taqueria
05.2021 - 01.2022
- Exercised problem-solving skills in a fast paced environment while anticipating and addressing the needs of guests while managing a section of 8+ tables at a time.
Store Manager
Lynn’s Uniforms
06.2020 - 05.2021
- Managed entire daily store operations such as answering customer phone calls, helping customers locate products, collecting payments, and communicating with uniform companies such as Cherokee and Barco via telephone and email.
- Performed store inventory and conducted all product orders and shipments of 100+ units.
Education
Business and Marketing
Oklahoma State University
Stillwater, OK08-2020
Awards and Achievements
2019 Server of the Year at Flying Tee in Jenks, OK, 2019 National Champion in Stunt and Cheer on the Oklahoma State University Cheer Team
Timeline
Service Administration Manager
SoftWave Tissue Regeneration Technologies
01.2022 - Current
Sales Associate
Orange Theory
05.2021 - 01.2022
Server
Pure Taqueria
05.2021 - 01.2022
Store Manager
Lynn’s Uniforms
06.2020 - 05.2021
Business and Marketing
Oklahoma State University