Allexious Hersey
TUPELO,MS
Overview
10
10
years of professional experience
Work History
Call Center Specialist
Cadence Bank
03.2023 - Current
- Order tests that could determine the causes of product malfunctions
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- Refer unresolved customer grievances to designated departments for further investigation
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Solicit sales of new or additional services or products
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
IT Technician
Teleperformance
12.2020 - 07.2022
- I Created support service tickets and used web-based ticketing systems to track and deliver support services
- Installed, serviced and upgraded over 300 Windows computers
- Provided PC and mobile support to resolve client issues
- Used remote access to perform troubleshooting when needed
- Walked customers and employees through step-by-step process for troubleshooting hardware issues
- Implemented improved assessment and analytical techniques for further achievement of identified departmental goals
- I also provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources
Customer Service Representative
Acute Care Call Center
01.2018 - 06.2020
- I am responsible for scheduling and interacting with patients via telephone, face to face, email, and perform a range of duties which includes gathering required information in preparation for the patient s on-site appointment
- I took inbound calls and answered questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options
- Through my skills and knowledge, I offered the solutions needed to help simplify their health care experience
- My position also included assisting members with their pharmacy benefit plans
Customer Service Representative
Asurion
09.2015 - 04.2018
- As a Technical Support specialist I handled computer software integration by diagnosing and troubleshooting common problems
- I Resolved issues for staff via phone, in person, or electronically
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- I Respond in a timely manner to service issues and requests
- I have In depth knowledge of Windows 10, Excel, Cisco WebEx, access, and Microsoft Office 365
Cashier Customer Service
Walmart
08.2015 - 09.2017
Education
High School -
Shannon High School
01.2014
Skills
- MS-Access
- Microsoft Excel
- Microsoft Windows
- Analytical
- Technical Support
- Microsoft Outlook
- Call Centers
- Sales Till Operation
- Customer Service
- Communication
- Health Care
- Problem Solving
- Microsoft Office
- Remote Access
- Debit cards
- Banking
- Fraud
Timeline
Call Center Specialist
Cadence Bank
03.2023 - Current
IT Technician
Teleperformance
12.2020 - 07.2022
Customer Service Representative
Acute Care Call Center
01.2018 - 06.2020
Customer Service Representative
Asurion
09.2015 - 04.2018
Cashier Customer Service
Walmart
08.2015 - 09.2017
High School -
Shannon High School