Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alley Brannan

Glendale,USA

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Energetic hospitality professional with can-do attitude and goal to work with public. Experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities. Patient-focused experienced in radiology equipment, procedures and diagnostic requirements. Supports clinical staff with quality imagery and thorough assessments. Caring with patients needing extra support and comfort during challenging procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Knowledgeable [Desired Position] with solid foundation in patient care and support. Proven track record of assisting with daily living activities and maintaining patient comfort. Demonstrated ability in effective communication and compassionate caregiving.

Experienced with patient care techniques that ensure comfort and dignity. Utilizes effective communication to build trust with patients and colleagues. Knowledge of compassionate caregiving and maintaining clean, safe environment.

Professional and experienced healthcare provider prepared for demanding role. Strong background in patient care, vital signs monitoring, and assisting with daily living activities. Known for effective collaboration, adaptability, and reliability. Skilled in fostering compassionate and supportive environment while maintaining high standards of care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

State Tested Nursing Assistant

Senior Suites in Saint Clair
10.2024 - Current
  • Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
  • Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.

Phlebotomist

Wood Healthcare Clinic
06.2024 - 09.2024
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Radiology Assistant

UPMC Horizon
08.2022 - 08.2023
  • Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
  • Helped patients feel comfortable with procedures by explaining steps and answering questions.
  • Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
  • Provided assistance to physicians and other technologists during complex procedures.
  • Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
  • Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
  • Completed general administrative tasks to support radiology department.
  • Performed diagnostic imaging procedures by operating x-ray, magnetic resonance imaging and computed tomography scans.
  • Offered assistance in dressing or changing seriously ill, injured and disabled patients.
  • Prepared contrast material, radiopharmaceuticals and anesthetic or antispasmodic drugs under direction of radiologists.
  • Entered commands, specified sequences and adjusted transmitters for scans.
  • Maintained currency on radiologic technology and made recommendations to leadership regarding equipment updates and replacements.

Front Desk Manager

Fairfield Inn Marriott
04.2020 - 08.2022
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Prepared weekly employee work schedules for team members.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Managed customer complaints and rectified issues to complete satisfaction.

Server

Buffalo Wild Wings
01.2020 - 04.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma - General Studies

John Marshall High School
Glen Dale, WV
05.2019

Certificate - Applied Sciences

West Virginia Northern Community College
Wheeling, WV
05.2024

Skills

  • Checking Guests In and Out
  • Guest Amenities
  • Check in and Checkout Procedures
  • Registration Processing
  • Transportation Arrangements
  • Credit and Cash Payments
  • Lobby Maintenance
  • Room Assignments
  • Common Area Maintenance
  • Automated Telephone Systems
  • Posting Charges
  • Nightly Audits
  • Restaurant Reservations
  • Room Key Issuance
  • Hotel Safe Deposits
  • Incoming Mail Sorting
  • Verifying Reservations
  • Guest Registration
  • Guest Satisfaction
  • Health education
  • Equipment operation and calibration
  • Patient positioning
  • Medical procedure support
  • X-ray protocols
  • HIPAA
  • Radiology
  • Patient safety
  • Public health
  • Supply and inventory management
  • PPE use
  • Good work ethic
  • Conflict resolution
  • Supervision & leadership
  • Flexible schedule
  • Reliable & trustworthy
  • Bathing assistance
  • Patient care
  • Basic life support
  • Vital signs monitoring

Certification

  • Act 31, Child Abuse Reporting, UPMC - 2023
  • Act 73, FBI Clearance, UPMC - 2023
  • Act 33, UPMC - 2023
  • Act 34, UPMC - 2023
  • Phlebotomy, WVNCC - 2024
  • PCT, WVNCC - 2024
  • Certified BLS, WVNCC – 2024

Timeline

State Tested Nursing Assistant

Senior Suites in Saint Clair
10.2024 - Current

Phlebotomist

Wood Healthcare Clinic
06.2024 - 09.2024

Radiology Assistant

UPMC Horizon
08.2022 - 08.2023

Front Desk Manager

Fairfield Inn Marriott
04.2020 - 08.2022

Server

Buffalo Wild Wings
01.2020 - 04.2020

Certificate - Applied Sciences

West Virginia Northern Community College

High School Diploma - General Studies

John Marshall High School
Alley Brannan