Alley Crotts
Forest City,NC
Summary
Highly skilled and compassionate Veterinary Assistant with 4+ years of experience in providing quality care to a variety of animals. Proficient in assisting with examinations, gathering a history, administering medications, performing laboratory tests, and maintaining medical records. Possess a strong understanding of animal behavior and welfare, along with excellent communication skills to educate pet owners on proper care practices. Dedicated team player with a passion for helping animals and ensuring their well-being in a veterinary setting.
Overview
7
7
years of professional experience
Work History
Lead Budtender
Kefi Kanna
Rutherfordton, NC
01.2026 - 06.2026
- Led daily operations for dispensary, ensuring compliance with state regulations and company policies.
- Trained and mentored junior budtenders on product knowledge, customer service, and sales techniques.
- Developed engaging educational materials for customers regarding cannabis products and responsible consumption.
- Enhanced customer experience by providing personalized recommendations based on individual needs and preferences.
- Participated in community outreach events representing the dispensary positively within local communities.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
Veterinary Assistant
Saluda Veterinary Hospital
Saluda, NC
08.2024 - 01.2026
- Assisted the veterinarian during examinations and procedures, ensuring animal comfort and safety.
- Collaborated with team members to streamline patient flow, enhancing overall clinic efficiency.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Monitored vital signs and health status of animals pre- and post-surgery to ensure recovery.
- Administered medications and treatments as directed, maintaining accuracy in dosage and timing.
- Educated pet owners on proper care, nutrition, and preventive health measures to enhance pet wellbeing.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Managed patient check-in and check-out processes, ensuring efficient workflow and customer satisfaction.
- Coordinated appointment scheduling, optimizing daily clinic operations, and minimizing wait times.
Veterinary Assistant
Heartland Animal Hospital
Boiling Springs, SC
12.2023 - 08.2024
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Groomed and bathed animals to maintain hygiene and appearance.
- Restrained animals for examination and treatment and observed animals for signs of distress or illness.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Observed animals for signs of distress or illness.
- Collected and processed samples for laboratory testing and outside laboratory analysis.
Receptionist
Cherryville Animal Hospital
Cherryville, NC
05.2023 - 12.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
Veterinary Assistant
Foothills Animal Clinic
Forest City, NC
02.2021 - 05.2023
- Enhanced patient care by assisting veterinarians with examinations and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Supported veterinary team in diagnostic imaging procedures such as radiographs for accurate diagnoses.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Facilitated efficient inventory management through regular stock checks and organizing storage areas.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humane and compassionate ways to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted senior staff with blood analyses and physical assessments.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Followed safety protocols for handling animals.
- Kept detailed records of animal treatments and medications.
- Collected and processed samples for laboratory testing.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on post-surgical care and nutrition.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Performed testing and laser treatments.
Kennel Assistant
Foothills Animal Clinic
Forest City, NC
07.2020 - 02.2021
- Enhanced animal care by administering medication, vaccinations, and maintaining medical records.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets' stay at the kennel.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
- Maintained detailed records of each animal's care, including feeding schedules, exercise routines, appearance, behavior, and any special requirements.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Provided compassionate care for sick or injured animals while they recovered under veterinary supervision at the facility.
- Educated clients about kennel services, policies, and procedures to ensure a smooth experience for both the pet and owner.
- Demonstrated strong multitasking abilities by managing multiple responsibilities simultaneously, including animal care, client interactions, and administrative duties.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Administered care for animals and reported signs of illness, disease and injury to veterinarians.
- Provided post-operative care, collected specimens, cleaned instruments and filled prescriptions to assist veterinarians.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Sandwich Artist
Main Street Market Rutherfordton
Rutherfordton, NC
07.2019 - 04.2020
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Associate of Veterinary Technology - undefined
Penn Foster College
Scottsdale, AZAssociate of Arts - undefined
Isothermal Community College
Spindale, NC06-2020
Business Administration Certificate - undefined
Isothermal Community College
Spindale, NC05-2019
Skills
- Animal Safety and Patient restraint
- Lab operations and Sample Collection
- Diagnostic Imaging and Testing
- Vaccine and Medication administration
- Proficient in AviMark
- Medical record-keeping
- Patient bathing
- Client Education and Communication
- Appointment Scheduling and Reception duties
- Veterinary Terminology
- Euthanasia Assistance
Timeline
Lead Budtender
Kefi Kanna
01.2026 - 06.2026
Veterinary Assistant
Saluda Veterinary Hospital
08.2024 - 01.2026
Veterinary Assistant
Heartland Animal Hospital
12.2023 - 08.2024
Receptionist
Cherryville Animal Hospital
05.2023 - 12.2023
Veterinary Assistant
Foothills Animal Clinic
02.2021 - 05.2023
Kennel Assistant
Foothills Animal Clinic
07.2020 - 02.2021
Sandwich Artist
Main Street Market Rutherfordton
07.2019 - 04.2020
Associate of Veterinary Technology - undefined
Penn Foster College
Associate of Arts - undefined
Isothermal Community College
Business Administration Certificate - undefined
Isothermal Community College