Joshua Sims
Houma,LA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Manager
Wendys Restaurant
09.2022 - 02.2025
- Resolved customer complaints promptly, enhancing overall guest satisfaction
- Coordinated team schedules to meet labor needs while minimizing overtime costs
- Monitored compliance with health regulations, ensuring a safe dining environment
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative-Remote
Apple
06.2023 - 01.2025
- Managed escalated customer issues effectively, maintaining brand loyalty.
- Developed standard operating procedures for handling complex requests efficiently.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Technical Support Representative-Remote
Amazon
03.2017 - 04.2019
- Provided technical assistance to customers, resolving inquiries and issues efficiently.
- Diagnosed software and hardware problems, utilizing troubleshooting tools and techniques.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
High School Diploma -
South Terrebonne High School
Bourg, LASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Technical troubleshooting
- Remote support
Timeline
Customer Service Representative-Remote
Apple
06.2023 - 01.2025
Manager
Wendys Restaurant
09.2022 - 02.2025
Technical Support Representative-Remote
Amazon
03.2017 - 04.2019
High School Diploma -
South Terrebonne High School
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