Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Alli Wilson

Stuart

Summary

Skilled Service Advisor with background in overseeing daily operations, job scheduling, and promoting customer satisfaction. Strong skills in strategic planning, maintenance coordination, and compliance with safety. Proven success in fostering strong relationships with clients, vendors, and staff, while optimizing profitability and maintaining high standards of service delivery. Known for enhancing operational efficiency through effective team leadership and process improvements.

Overview

6
6
years of professional experience

Work History

Service Advisor

OneWater Marine
08.2022 - Current
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Inspected vessels for needed repairs or maintenance services, and advised customers accordingly.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed customer billing statements for accuracy prior to release.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.

Marine Mechanic

Grassy Sound Marina
Wildwood
03.2020 - 10.2022
  • Tested marine engines and equipment to determine need for adjustments or repairs.
  • Electronics installations/electrical diagnostics and repairs.
  • Overhauled and repaired outboard motors, inboard/outboards, and related marine equipment and systems using technical manuals and schematic charts.
  • Detailed boats, bottom painted hulls, light gelcoat repairs, external maintenance.
  • Forklift and heavy equipment operation to complete tasks daily tasks encountered at the marina.
  • Processed invoices and payments accurately and promptly.

Marina Attendant

South Jersey Marina
Cape May
01.2019 - 09.2021
  • Communicated effectively with customers regarding any changes or updates concerning their reservations.
  • Activated fuel pumps to fill fuel tanks of motor yachts with gasoline or diesel fuel.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Directed traffic flow between different sections of the dock while ensuring that no collisions occurred between vessels.

Education

Associate of Science - General Studies

Atlantic Cape Community College
Cape May Court House, NJ
02-2020

Skills

  • Customer service
  • Service scheduling
  • Team collaboration and leadership
  • Product knowledge
  • Bill review
  • Project management

REFERENCES

  • Tom Russell (609) 827-7129

(Owner- Stone Harbor Marina)

  • Jim Mooers (609) 425-5538

(Owner - Grassy Sound Marina)

  • Rick Weber (609) 780-7365

(Owner - South Jersey Marina)

Timeline

Service Advisor

OneWater Marine
08.2022 - Current

Marine Mechanic

Grassy Sound Marina
03.2020 - 10.2022

Marina Attendant

South Jersey Marina
01.2019 - 09.2021

Associate of Science - General Studies

Atlantic Cape Community College

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Alli Wilson