Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alliah Smith

DeSoto,TX

Summary

Detail-oriented individual with exceptional communication and team work skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager/Secretary

RSA Auto Salon
07.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Managed filing system, entered data and completed other clerical tasks.

Warehouse Associate

Amazon
09.2023 - 07.2024
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Managed daily operations for both inbound and outbound shipments meeting company deadlines

Front End Team Lead

Casserole Soul Cafe
10.2022 - 06.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Genpact LLC
11.2019 - 09.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Researched customer inquiries to provide accurate and up-to-date information.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.

Education

PCT/CNA

Legacy Career Institute
Carrollton, TX
06-2025

Associate of Science -

Concorde Career College
Dallas, TX
07-2015

Robert M Shoemaker High School
Killeen, TX
06-2014

Skills

  • Customer service
  • Organizational skills
  • Office administration
  • Data entry
  • Scheduling
  • Employee training
  • Team leadership
  • Professional and courteous
  • Documentation and reporting
  • Critical thinking
  • Problem solving
  • HIPAA compliance
  • Medical terminology knowledge
  • Phlebotomy

Certification

Basic Life Support-BLS ID#7F1A24

Timeline

Office Manager/Secretary

RSA Auto Salon
07.2024 - Current

Warehouse Associate

Amazon
09.2023 - 07.2024

Front End Team Lead

Casserole Soul Cafe
10.2022 - 06.2023

Customer Service Representative

Genpact LLC
11.2019 - 09.2020

PCT/CNA

Legacy Career Institute

Associate of Science -

Concorde Career College

Robert M Shoemaker High School

Similar Profiles

CREATE PROFILE
Alliah Smith