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Jennifer Shepherd
Clerical/Office
Victor,MT
Summary
Results-driven professional with extensive experience in banking, real estate, and entrepreneurship. Delivered exceptional customer service while managing teams, coordinating schedules, and building staff cohesion. Demonstrated adaptability and strong communication skills to effectively solve problems and meet organizational needs.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Office Manager/Secretary
Montana Westgate Realty, Inc.
04.2024 - Current
- Implemented office policies and procedures, improving organizational efficiency and compliance.
- Executed Federal & State tax filings, payroll processing, and management of contracts and sale files while organizing advertising and marketing initiatives through social media and local newspapers.
- Managed sensitive information with discretion, ensuring confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Self-Employed Photographer and Bookkeeper
Custom Cabinet Shop and Showroom
02.2023 - Current
- I’ve started 2 small online companies. I've designed and implemented contracts as well as social media contracts with clients.
- Captured high-quality images of custom cabinetry for marketing materials and showroom displays.
- Edited and retouched photographs using industry-standard software to ensure polished final products.
Teller Trainer, Customer Service Agent and Teller
Local bank
09.2019 - 01.2023
- Oversaw the new hire training course of 13 employees within 10 months, successfully training individuals for multiple weeks one-on-one. I rose within my job qualifications quickly, often earning raises and new responsibilities and traveled frequently to train throughout our 7 branches within the state.
- Developed and delivered training programs for new tellers, enhancing service quality and operational efficiency.
- Mentored onboarding staff on banking policies and procedures, fostering a culture of continuous improvement and professional development.
- Collaborated with management to design onboarding materials, improving knowledge retention among newly hired tellers.
Owner and Operator
Affogatos Coffee & Pastries
01.2016 - 01.2019
- Successfully started up a mobile business in both Idaho and Montana. Developed and curated the menu offerings based on customer preferences and seasonal ingredients., delivery, maintenance, inventory, bookkeeping, and concept design and development. I moved my business into a local college before Covid.
- Oversaw daily operations to ensure smooth workflow and efficient service delivery through effective inventory control and staff scheduling.
- Developed and implemented streamlined operational processes to enhance customer service and efficiency.
- Trained and mentored staff in coffee preparation techniques and pastry presentations.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
Medical Transcription Sub
Local Orthopedics office
01.2009 - 01.2013
- Operated as self-employed general contractor for local orthopedics office, managing projects in fast-paced environments with strong personal accountability.
- Collaborated with team members while also working independently, demonstrating quick learning and adaptability to new situations.
- Communicated effectively, both verbally and in writing, while fostering a respectful and friendly atmosphere.
Certified Coding Associate
Marcus Daly Memorial Hospital
01.2008 - 01.2009
- Employed by Marcus Daly Memorial Hospital as a Licensed CCA, coding outpatient medical charts and ER room diagnoses, becoming proficient in charges, modifiers, and procedure codes while coding endoscopy procedures and passing 10-key testing with no errors at 70 wpm.
- Reduced instances of billing errors by conducting detailed audits of coding practices within medical facilities. Due to $1.2 million of denied medical codes, I was able to recode correctly and reimburse $500,000 back to the hospital while performing my daily coding duties.
- Reduced accounts receivable days by submitting clean claims with accurate coding information, facilitating timely reimbursements.
- Accurately coded diagnoses and procedures to support billing processes.
Education
A.A.S. - Health Information Technology
University of Montana College of Technology
Missoula, MontanaCertified Coding Associate - undefined
AHIMA
Human Services Education - undefined
Flathead Valley Community College
Kalispell, MontanaDiploma Graduate - undefined
Victor High School
Victor, Montana01-1996
Skills
- Office management
- Administrative support
- Records management
- Document management
- Data entry
- Financial reporting
- Scheduling
- Employee training
- Onboarding support
- Customer service
- Customer relations
- Organizational skills
- Conflict management
- Effective communication
- Relationship building
- Compliance oversight
Accomplishments
- Received the Professional Technical Award Scholarship
- Received The Governor's Postsecondary Scholarship
- Received The Montana Black Woman's Club Scholarship
- President of a local Montana non-profit & Secretary of the State of Montana for non-profit
Certification
Certified Coding Associate
Languages
English
Native or Bilingual
Professional Technical Award & Governor's Award
Referred by Adjunct Facility Instructor for the Northwestern Region Soroptomist International of the Americas
Timeline
Office Manager/Secretary
Montana Westgate Realty, Inc.
04.2024 - Current
Self-Employed Photographer and Bookkeeper
Custom Cabinet Shop and Showroom
02.2023 - Current
Teller Trainer, Customer Service Agent and Teller
Local bank
09.2019 - 01.2023
Owner and Operator
Affogatos Coffee & Pastries
01.2016 - 01.2019
Medical Transcription Sub
Local Orthopedics office
01.2009 - 01.2013
Certified Coding Associate
Marcus Daly Memorial Hospital
01.2008 - 01.2009
Diploma Graduate - undefined
Victor High School
Human Services Education - undefined
Flathead Valley Community College
Certified Coding Associate - undefined
AHIMA
A.A.S. - Health Information Technology
University of Montana College of Technology