Hi, I’m
Alli Berna
Norfolk,VA
Summary
Personable and trendy Bartender with 7 and a half years of experience leading staff in bar management. Customer-focused leader, anticipating guest needs and designing new drinks to attract customers throughout the various seasons and concert venue changes each year. Ensured to establish a professional and lively appearance every night of service to guarantee the best customer atmosphere and experience. Utilizing a creative and positive mentality to achieve guest satisfaction.
Overview
7
years of professional experience
Work History
Austin's SaloonLibertyville, IL
Bartender
11.2014 - 12.2021
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Acquired outstanding customer service etiquette with new and returning guests to promote future business.
Education
Northern Illinois UniversityDekalb, IL
Associate of Arts from Special Education
Antioch Community High SchoolAntioch, IL
High School Diploma
05.2012
Skills
- 7 years of Customer Service
- Suggestive Selling
- Payment Handling and Management
- Patron Rapport
- Teamwork and Professionalism
- Guest Satisfaction
- Creative Mixology
- Cross-Selling and Upselling
- Market Trend Analysis
- Trend Monitoring
Timeline
Bartender
Austin's Saloon
11.2014 - 12.2021
Northern Illinois University
Associate of Arts from Special Education
Antioch Community High School
High School Diploma
Similar Profiles
Gavyn AlbrittonGavyn Albritton
Server at Austin's Cattle CompanyServer at Austin's Cattle Company
Gregg CourtneyGregg Courtney
Managing Partner at Austin's PizzaManaging Partner at Austin's Pizza
Justin StuddardJustin Studdard
General Manager at Austin's Cocktailery and KitchenGeneral Manager at Austin's Cocktailery and Kitchen
Julissa SheffieldJulissa Sheffield
Work Center Supervisor at United States NavyWork Center Supervisor at United States Navy
Kelneisha WomackKelneisha Womack
Department Manager at WalmartDepartment Manager at Walmart