Allicia Butler
Rex,Georgia
Summary
Results-driven Accounts Payable, with strong attention to detail and desire to help transform business operations. Dedicated to quickly increasing profitability and reducing expenditures through general ledger entries and account reconciliations. Expert in processing payments to minimize outstanding debt, excess fees and interest. Knowledgeable in verifying information within accounting ledger against vendor information to maintain payment accuracy.
Overview
19
19
years of professional experience
Work History
Cash Application Specialist
Deluxe Corporation
Atlanta, GA
01.2020 - Current
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Used data entry skills to accurately document and input statements.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Managed invoicing and payment processing operations.
- Worked in paperless environment to accomplish assignments electronically.
- Reconciled past due accounts achieving (95%) reduction in outstanding invoices
Cash Application Specialist
Sychrony Financial
Atlanta, GA
09.2014 - 09.2020
- Managed invoicing and payment processing operations.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Promoted consistent accuracy of billing information by reconciling 100's of accounts monthly
Indexing Specialist
General Electric Company
Atlanta, GA
09.2011 - 09.2014
- Prepared documents by removing staples and paper clips, retyping torn pages and photocopying loose post-its on standard size paper.
- Digitalized paper documents by scanning and uploading to electronic database.
- Trained newly hired employees on use and safety of major equipment and assisted in troubleshooting problems with equipment.
- Viewed images to determine appropriate indexing decisions based on type of document.
Customer Retention Specialist
General Electric Company
Alpharetta, GA
05.2007 - 04.2009
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
ExxonMobil Dealer Representative
General Electric Company
Alpharetta, GA
10.1998 - 10.2004
- Managed accounts to retain existing relationships and grow share of business.
- Investigated and resolved customer inquiries and complaints quickly and efficiency and team productivity by promoting operational best practices.
- Increased customer satisfaction by resolving issues
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Education
No Degree - Mass Communications
Alabama State University
Montgomery, ALAssociate of Science - Information Processing Systems
Illinois School of Commerce
Chicago, IL1986
Skills
- Accounts Payable and Accounts Receivable
- Itemized Statement Preparation
- Statement Distribution
- Services Rendered Documentation
- Customer Satisfaction
- Inquiry Handling
- Work Coordination
- Discount Calculation
- Invoice Documentation Management
- Customer Contact
Timeline
Cash Application Specialist
Deluxe Corporation
01.2020 - Current
Cash Application Specialist
Sychrony Financial
09.2014 - 09.2020
Indexing Specialist
General Electric Company
09.2011 - 09.2014
Customer Retention Specialist
General Electric Company
05.2007 - 04.2009
ExxonMobil Dealer Representative
General Electric Company
10.1998 - 10.2004
No Degree - Mass Communications
Alabama State University
Associate of Science - Information Processing Systems
Illinois School of Commerce
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