Allicia Roberts
Springdale,AR
Summary
Operations and Professional Administrator with a wide range of admin support, operational management, and innovative projects skills. Great at juggling multiple tasks and switching between different roles, with a focus on getting top-quality results in every area. Talented in optimizing office efficiency with inventive strategies and a detail oriented approach. Dedicated to offering high-quality support and skillfully adapting to the progressive demands of the business.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Community Clinic
12.2024 - 01.2026
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated events and worked on ad hoc projects.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Took notes and dictation at meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Owner/Baker
Three Lily Creations
12.2016 - 09.2025
- Dedicated and innovative Bakery Owner with a passion for crafting delectable baked goods and providing exceptional customer experiences.
- Entrepreneurial spirit with a talent for creating unique recipes and managing all aspects of bakery operations.
- Proven expertise in menu development, customer service, and business administration.
- Strong commitment to quality, creativity, and community engagement.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Created appealing displays to showcase products in bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared frostings and other toppings for cakes and pastries.
- Managed display cases to verify freshness and attractiveness of products.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Operations Associate
DeWitt Law Firm
01.2024 - 08.2024
- Provide essential administrative support to attorneys in a law firm to help organize growing firm.
- Responsibilities include managing calendars, scheduling appointments, drafting legal documents, organizing case files, conducting research, and handling client communications.
- Ensure efficient office operations and assist in case preparation with a high level of accuracy and confidentiality.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Operations Associate
Lighthouse Financial
06.2022 - 01.2024
- Detail-oriented and highly organized Financial Advisor Operations Assistant with a strong background in supporting financial advisors and managing operational tasks.
- Proficient in administrative support, client relationship management, and ensuring compliance with industry regulations.
- Skilled in document management, financial analysis, and operational efficiency.
- A proactive problem solver with excellent communication skills and a dedication to delivering exceptional client service.
Skills
- Office organization & workflow optimization
- Staff supervision & training
- Meeting & trade show planning
- Scheduling & calendar management
- Effective communication & interpersonal skills
- Customer service & client relations
- Accounts payable/receivable
- Financial record-keeping & reconciliation
- Budgeting/expense tracking
- Graphic design - Canva, light Adobe
- Layout & visual communication
- Branding & marketing materials
- Basic web design
- Proficiency in MS Office Suite
- Database management
- Project management
- Intermediate IT troubleshooting & support
- Attention to detail
- Efficient in multitasking & prioritization
- Strong organizational and time-management skills
- Document handling
- Travel administration
- Scheduling
- Meeting planning
- Spreadsheet tracking
- Performance improvement
- Schedule & calendar planning
- Executive support
- Staff management
- Report writing
- File organization
- Proper phone etiquette
- Office administration
- Bookkeeping
Accomplishments
- Planned corporate meetings, lunches and special events for groups of 100+ employees.
Timeline
Executive Assistant
Community Clinic
12.2024 - 01.2026
Operations Associate
DeWitt Law Firm
01.2024 - 08.2024
Operations Associate
Lighthouse Financial
06.2022 - 01.2024
Owner/Baker
Three Lily Creations
12.2016 - 09.2025