Shawnee Robinson
Benton,US
Summary
Dynamic and results-driven Property Management Professional with a Bachelor of Business Administration (BBA) in Organizational Management and over 14 years of experience optimizing property and operational workflows, driving resident retention, and managing cross-functional operations. Proven expertise in vendor procurement, lease compliance, facility oversight, and budget coordination. Adept at resolving complex tenant and stakeholder issues while streamlining administrative and financial processes to ensure maximum occupancy, tenant satisfaction, and operational efficiency.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
EXECUTIVE ASSISTANT
Arkansas Capital Corporation
Little Rock, AR
02.2021 - 12.2025
- Operations & Office Coordination: Streamlined administrative operations, managed executive schedules, and optimized workflow processes to eliminate delays across departments.
- Stakeholder & Client Support: Served as a primary point of contact for external partners, board members, and clients, ensuring clear communication and prompt issue resolution.
- Vendor Relations & Procurement: Partnered with vendors and service providers to procure office resources, negotiate service agreements, and verify billing accuracy.
- Logistics & Communications: Managed board meeting logistics, prepared executive documentation, and refined internal communication processes to enhance operational clarity.
PROJECT/ PROCUREMENT COORDINATOR
MidSouth Home Buyers
Littlerock, AR
12.2018 - 02.2021
- Operations & Office Coordination: Streamlined administrative operations, managed executive schedules, and optimized workflow processes to eliminate delays across departments.
- Stakeholder & Client Support: Served as a primary point of contact for external partners, board members, and clients, ensuring clear communication and prompt issue resolution.
- Vendor Relations & Procurement: Partnered with vendors and service providers to procure office resources, negotiate service agreements, and verify billing accuracy.
- Logistics & Communications: Managed board meeting logistics, prepared executive documentation, and refined internal communication processes to enhance operational clarity.
COMMUNITY MANAGER
Ledic
Littlerock, AR
09.2013 - 12.2018
- Customer Service & Resident Relations: Led daily resident relations for a large community, addressing inquiries, resolving complaints respectfully, and managing lease compliance.
- Community Engagement: Developed and executed community engagement strategies and activities, significantly improving resident satisfaction and community retention.
- Operations & Financial Management: Managed leasing workflows, handled collections and account resolutions, prepared monthly performance reports, and maintained operational budgets.
Education
BBA - ORGANIZATIONAL MANAGEMENT
Philander Smith University
Little Rock, AR 06.2023 - 05.2025
Magnolia High School
Magnolia, ARSkills
Operations & Administrative Coordination: Workflow Optimization, Process Improvement, Administrative Logistics, Executive & Board Support, Schedule & Calendar Management, File & Document Management
Customer Service & Client Relations: High-Level Stakeholder Engagement, Issue & Dispute Resolution, Client/Resident Retention, Service Recovery, Conflict Resolution, Non-Technical Communication
Vendor & Service Management: Procurement & Purchasing Oversight, Vendor Contract Review, Facilities & Maintenance Coordination, Resource Allocation, Third-Party Vendor Management
Financial & Record Oversight: Account Reconciliation, Fee & Revenue Collection, Budget Tracking & Expense Oversight, Invoice Verification & Coding, Audit Readiness
Software & Systems: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), CRM & Database Management, Workflow Automation Platforms, Records Systems, Yardi, OneSite
Core Competencies
Property & Operations Management: Leasing Workflows, Resident Retention, Lease Compliance, Occupancy Optimization, Facility & Maintenance Logistics.
Tenant & Stakeholder Relations: Issue Resolution, Conflict Management, Resident Engagement, High-Touch Customer Service, Community Relations.
Vendor & Service Management: Contract Oversight, Procurement, Service Level Agreements (SLAs), Facilities & Maintenance Coordination.
Financial & Record Oversight: Account Management, Budget Tracking, Invoice Verification, Collections & Account Resolution, Financial Reporting.
Software & Management Tools: Microsoft Office Suite (Excel, Word, Outlook), Property Management/CRM Databases, Workflow Systems, Scheduling Software
Timeline
BBA - ORGANIZATIONAL MANAGEMENT
Philander Smith University
06.2023 - 05.2025
EXECUTIVE ASSISTANT
Arkansas Capital Corporation
02.2021 - 12.2025
PROJECT/ PROCUREMENT COORDINATOR
MidSouth Home Buyers
12.2018 - 02.2021
COMMUNITY MANAGER
Ledic
09.2013 - 12.2018
Magnolia High School