ALLICIYIA GEORGE
Austin,TX
Summary
Dedicated entry-level IT professional specializing in system administration, security, hardware and software configuration. Excels in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adept in identifying creative solutions to complex systems issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Tech Support Volunteer
Austin Urban Technology Movement HQ
03.2023 - Current
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for clients.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
IT Field Service Tech Temp
Pros There
04.2023 - 04.2023
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Laid out materials and system components to prepare for installation.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
Underwriting Assistant Temp
Hippo Insurance
03.2021 - 12.2022
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
Insurance Agent
Allstate
10.2020 - 03.2021
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Insurance Agent
USAgencies/Freeway Insurance
10.2019 - 10.2020
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Upsold additional products and services after identifying customer needs and requirements.
Private Security Guard
Landmark Event Security
06.2017 - 10.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Reporter, Video Producer, and Senior Photographer
The Maroon
09.2013 - 05.2017
- Streamlined processes to minimize production delays and achieve intended strategy.
- Held hour-long production meetings to address progress, relevant concerns and objectives.
- Managed and coordinated post-production video editing, motion graphics design, compositing and quality assurance reviewing.
- Liaised between departments to create and execute elements for programming.
- Responded 24/7 to emergencies and breaking news stories with strong sense of urgency.
- Managed capture and editing of video footage to monitor consistency.
- Managed all aspects of content production for digital properties.
Education
Certificate - Network Engineer
06.2023
Bachelor of Arts - Mass Communication – Journalism
05.2017
Entrepreneurship and Latin American Studies minors
Skills
- Building Computers
- Customer Satisfaction
- Hard Drives
- Clerical Support
Certification
Coursera Technical Support Fundamentals 2023
Languages
Spanish
Professional Working
Timeline
IT Field Service Tech Temp - Pros There
04.2023 - 04.2023
IT Tech Support Volunteer - Austin Urban Technology Movement HQ
03.2023 - Current
Underwriting Assistant Temp - Hippo Insurance
03.2021 - 12.2022
Insurance Agent - Allstate
10.2020 - 03.2021
Insurance Agent - USAgencies/Freeway Insurance
10.2019 - 10.2020
Private Security Guard - Landmark Event Security
06.2017 - 10.2019
Reporter, Video Producer, and Senior Photographer - The Maroon
09.2013 - 05.2017
Cybertex Institute of Technology - Certificate, Network Engineer
Loyola University of New Orleans - Bachelor of Arts, Mass Communication – Journalism