Allie Birney
Summary
Strategic partnerships and customer success leader with over 10 years of experience in building high-value relationships that drive revenue growth. Expertise in managing partner and customer portfolios within SaaS, healthcare, and nonprofit sectors. Proven ability to negotiate beneficial agreements and lead cross-functional initiatives that enhance retention and engagement. Skilled in developing scalable programs that significantly improve overall business performance.
Overview
13
13
years of professional experience
Work History
Gala Consultant
The Gala Team
Denver, USA
08.2018 - Current
- Utilize donor analytics and historical giving trends to develop targeted fundraising strategies, increasing donor engagement and retention.
- Advise executive directors, boards, and development teams on gala strategy to enhance fundraising alignment.
- Coordinate logistics and manage relationships between clients, auctioneers, and vendors to execute fundraising events successfully.
Principal Customer Success Manager
CareerArc
Remote
05.2025 - 06.2026
- Managed portfolio of 50 SMB, mid-market, and enterprise SaaS customers to drive retention and account growth.
- Rebuilt trust within high-risk customer segments, achieving 97% retention rate.
- Increased engagement and platform adoption through proactive relationship management.
- Led end-to-end onboarding initiatives, ensuring alignment with business objectives.
- Developed scalable onboarding processes to support long-term customer retention.
- Collaborated cross-functionally with product, sales, and marketing teams to advocate for customer needs.
Director of SaaS Operations
Lumina
Remote
09.2023 - 06.2026
- Oversaw customer success and operations to enhance client experience and scalability.
- Collaborated with product team to develop features based on customer insights.
- Spearheaded lifecycle management initiatives encompassing renewals, contract negotiation, retention strategies, and upsell discussions.
- Managed strategic partnerships and co-marketing initiatives to support pipeline growth.
- Redesigned workflows, optimized processes, and strategically hired to reduce production time by 95%.
- Implemented a scalable operational model, decreasing production costs by 70%.
Partner Relations Manager
Health eCareers
Denver, USA
08.2019 - 09.2023
- Managed 20+ strategic partnerships, strengthening executive-level client relationships.
- Launched Virtual Career Fairs during the pandemic, generating $1.4M in new revenue within the first year.
- Negotiated royalty agreements and structured revenue-sharing programs to achieve mutually beneficial outcomes.
- Improved P&L performance by $207K through renegotiated partner agreements.
- Utilized Tableau and Google Analytics to uncover growth opportunities and refine partnership strategies.
Director of Special Events
G2G Collection
Remote
01.2019 - 08.2019
- Designed luxury experiences and retreats that enhanced nonprofit auction and fundraising outcomes.
- Managed vendor negotiations, event budgets, and timelines to ensure seamless execution of high-end events.
Account Manager
G2G Collection
Remote
04.2015 - 08.2019
- Exceeded annual quota by 100% through recurring revenue growth and new business development.
- Managed over 900 customer accounts, serving as primary point of contact to ensure customer satisfaction throughout lifecycle.
- Trained new hires on partnerships and systems, enhancing customer experience and team capabilities.
Personal Vacation Advisor
Inspirato
Denver, USA
11.2013 - 04.2015
- Managed 250+ high-net-worth member accounts, providing tailored travel planning and exceptional service to enhance client satisfaction.
- Exceeded monthly sales quotas, contributing to $1M in revenue generated within first six months through strategic sales initiatives.
- Served as Salesforce ambassador for Northeast territory, promoting best practices and ensuring user adoption among team members.
Education
Bachelor of Science - Entrepreneurship / Small Business Management
Illinois State University
Bloomington, IL01-2013
Skills
- Strategic Partnerships
- Partner Development & Management
- Contract Negotiation
- Revenue Growth & Business Development
- Executive Stakeholder Management
- Cross-Functional Leadership
- Customer Success & Retention
- SaaS Strategy & Operations
- Data-Driven Decision Making
Timeline
Principal Customer Success Manager
CareerArc
05.2025 - 06.2026
Director of SaaS Operations
Lumina
09.2023 - 06.2026
Partner Relations Manager
Health eCareers
08.2019 - 09.2023
Director of Special Events
G2G Collection
01.2019 - 08.2019
Gala Consultant
The Gala Team
08.2018 - Current
Account Manager
G2G Collection
04.2015 - 08.2019
Personal Vacation Advisor
Inspirato
11.2013 - 04.2015
Bachelor of Science - Entrepreneurship / Small Business Management
Illinois State University