Allie Hart
Huntley,IL
Summary
Detail-oriented operations professional with expertise in training staff, coordinating schedules, and managing confidential records in fast-paced environments. Skilled in team support and process organization, currently pursuing a Human Resource Management Certificate to transition into a role focused on employee relations and onboarding.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Bear Paddle Swim School
03.2025 - Current
- Manage and maintain 500+ active family accounts, ensuring accurate and confidential record-keeping
- Serve as primary point of contact for conflict resolution, addressing concerns professionally and implementing solution-focused outcomes
- Managed enrollment pipeline and conducted follow-ups with prospective families to enhance retention efforts
- Facilitated onboarding and training of 20+ new team members to enhance understanding of company policies, procedures, and service standards
- Coordinated staff scheduling for 25 team members to ensure optimal workforce coverage and operational efficiency
- Collaborate with leadership to improve internal processes, communication flow, and overall team performance
- Ensure compliance with company policies, safety standards, and operational guidelines
- People-focused operations professional with experience training staff, coordinating schedules, resolving concerns, and maintaining detailed confidential records in fast-paced environments.
- Strong background in team support, documentation, and process organization.
Lead Teacher
The Learning Tree
08.2020 - 10.2024
- Led daily classroom operations for 20 students while supervising and supporting 1 assistant teacher
- Coached and guided team to enhance consistency and performance
- Collaborated with lead teachers to align communication, routines, and student support plans
- Communicated with families to address concerns and resolve conflicts effectively
- Assisted with behavior guidance and conflict resolution, supporting a structured and compliant learning environment
- Maintained detailed documentation of student progress and behavioral observations
- Ensured compliance with licensing standards, safety regulations, and organizational policies
- Provided administrative and classroom support while maintaining organized records and documentation
Paraprofessional
John F Kennedy Elementary School
08.2019 - 06.2020
- Supported teachers in daily classroom activities, enhancing student engagement.
- Assisted in developing educational materials and lesson plans for diverse learners.
- Collaborated with staff to manage classroom behavior, promoting positive interactions among students.
- Facilitated behavior guidance and conflict resolution, fostering a compliant classroom atmosphere.
Education
Certificate - Human Resource Management
MCHENRY COUNTY COLLEGE
Crystal Lake, IL08-2026
Bachelors of Science - Early Childhood Education
NATIONAL LOUIS UNIVERSITY
Chicago, IL01-2026
Skills
- Talent Acquisition
- Onboarding training
- Recruitment Support
- Workforce scheduling
- Policy compliance
- Conflict resolution
- Performance coaching
- Data accuracy
- Cross-functional teamwork
- Confidential Records Management
Timeline
Customer Service Manager
Bear Paddle Swim School
03.2025 - Current
Lead Teacher
The Learning Tree
08.2020 - 10.2024
Paraprofessional
John F Kennedy Elementary School
08.2019 - 06.2020
Certificate - Human Resource Management
MCHENRY COUNTY COLLEGE
Bachelors of Science - Early Childhood Education
NATIONAL LOUIS UNIVERSITY