Virginia Steinman
Wake Forest,NC
Summary
Customer service manager with extensive experience in retail management. Skilled in developing training programs and resolving complex customer inquiries to enhance satisfaction and team performance. Proven track record in leading teams to deliver high-quality support and ensure compliance with company standards.
Overview
42
42
years of professional experience
Work History
Customer Service Manager
Food Lion
Rolesville, North Carolina
02.2026 - Current
- Resolved complex customer inquiries and complaints effectively.
- Supervised customer service team to ensure high-quality support.
- Developed training programs for new customer service representatives.
Retail Store Manager
Dollar General
Rolesville, North Carolina
09.2025 - 02.2026
- Led a team of associates in providing excellent customer service.
- Managed daily store operations and ensured compliance with company policies.
- Trained new employees on store procedures and product knowledge.
Operations Manager
CVS Pharmacy
Wake Forest, USA
10.2024 - 08.2025
Store Service Team Lead Manager
Wegmans
Wake Forest, USA
03.2024 - 08.2024
- Managed store opening and closing procedures to ensure operational readiness, food safety audits, front end management, Assisted customers with curbside pickup service., Prepared takeout meals for customers., service desk, accounting office
Retail Store Manager
CVS Health
Oxford, USA
09.2021 - 06.2024
- Managed CVS Pharmacy in Oxford, NC, including hiring, training, scheduling, and maintaining inventory for a retail store open from 8 am to 9 pm seven days a week.
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff scheduling and maintained optimal team performance.
- Trained new employees on customer service standards and store procedures.
Retail Store Manager
Dollar General
Oxford, USA
05.2020 - 08.2021
- Hired, staffed, and scheduled team while maintaining inventory in large corner grocery store in Oxford, NC. Managed daily operations of retail store open 8am to 10pm, seven days a week.
- Managed daily operations and ensured store compliance with company policies.
- Trained and supervised staff to improve customer service and team efficiency.
- Oversaw inventory management and maintained accurate stock levels throughout the store.
Shift Supervisor/manager on Duty
CVS Pharmacy
Raleigh, USA
02.2015 - 05.2020
- # Balanced 9 registers and 3 safes daily, recorded on Daily Report, and calculated deposit reports using Microsoft Windows
- Handled cash register to ensure smooth transactions & provide customer service & cashier backup for pharmacy & store staff
Sales & Service Representative II
First Citizens Bank
Louisburg, USA
02.2018 - 02.2020
- # Customer Service & Sales Entered sales referrals into Excel spreadsheets daily Entered and retrieved information using Microsoft applications
- Managed emails and scanned documents using Outlook
- Assisted customers with account inquiries and transaction requests.
- Processed loans and credit applications efficiently and accurately.
- Educated clients on financial products and services available at the bank.
Lead Customer Service Representative
Fifth Third Bank
Raleigh, USA
09.2016 - 09.2018
- # Coordinated scheduling and training for staff to ensure operational readiness Oversaw supply ordering processes for branch operations Processed work orders for branch repairs and equipment to ensure timely service delivery
- Led customer service team to enhance client satisfaction and loyalty.
- Trained new representatives on policies and procedures for effective service delivery.
- Managed escalated customer inquiries to ensure resolution and support.
Certified Senior Teller
BB&T
Raleigh, USA
10.1995 - 09.2014
Retail Store Manager
Perfect Pets
Fuquay-Varina, North Carolina
07.1990 - 06.1995
- Managed daily store operations and ensured compliance with company policies.
- Led a team of associates in providing excellent customer service.
- Trained new employees on store procedures and product knowledge.
District Operational Secretary
Fast Fare Inc.
Raleigh, USA
01.1985 - 12.1987
- Entered purchase orders into system for Triangle region convenience stores , Managed work orders for Triangle region convenience stores to ensure operational efficiency, Secretary to District Manager,5 Supervisors, Store Managers , Trained new hires and Completed onboarding paperwork for all newly hired staff
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings and communicated schedules to staff and clients.
- Assisted in preparing reports and presentations for management review.
Education
Associate Degree - Business
BOB JONES UNIVERSITY
Greenville, SCFriendship Christian School
Raleigh , NCSkills
- Customer service
- Sales
- Retail management
- Supervising experience
- Store management
- Leadership
- Conflict Management
- Talent Acquisition
- Interviewing
- Training Programs Development
- Facility Coordination
- Financial Oversight
- Expense Management
- Revenue Tracking
- Administrative Experience
- Management
- Office management
- Microsoft Office
- Excel
- Outlook
- Analysis skills
- Retail Strategy
- Merchandising
- Merchandising Strategy
- Stocking
- Cash register
- Human resources
- Shift management
- Communication skills
- Facility Coordination
- Financial Services
- Microsoft Office
- Excel
- Outlook
Timeline
Customer Service Manager
Food Lion
02.2026 - Current
Retail Store Manager
Dollar General
09.2025 - 02.2026
Operations Manager
CVS Pharmacy
10.2024 - 08.2025
Store Service Team Lead Manager
Wegmans
03.2024 - 08.2024
Retail Store Manager
CVS Health
09.2021 - 06.2024
Retail Store Manager
Dollar General
05.2020 - 08.2021
Sales & Service Representative II
First Citizens Bank
02.2018 - 02.2020
Lead Customer Service Representative
Fifth Third Bank
09.2016 - 09.2018
Shift Supervisor/manager on Duty
CVS Pharmacy
02.2015 - 05.2020
Certified Senior Teller
BB&T
10.1995 - 09.2014
Retail Store Manager
Perfect Pets
07.1990 - 06.1995
District Operational Secretary
Fast Fare Inc.
01.1985 - 12.1987
Associate Degree - Business
BOB JONES UNIVERSITY
Friendship Christian School