Allie Hicks
Covington,GA
Summary
Outgoing and reliable team member with extensive customer service experience. Consistently receives positive feedback for prioritizing customer needs and handling challenges with patience and a smile. Detail-oriented and organized, I excel in communication and leadership, fostering a collaborative team environment. Authorized to work in the US for any employer and eager to embrace new challenges and growth opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Smokey G’z
Stockbridge, Georgia
04.2023 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Make and manage sale for our team as a whole.
Receptionist
CHEAT LAKE ANIMAL HOSPITAL
Morgantown, WV
03.2022 - 04.2023
- Check people in when they arrive to the hospital.
- I scheduled clients on the daily to get their pets seen for vaccines or exams.
- I answer the phones for scheduling, general question, for directions, as well as getting our emergency clients in fast & efficiently.
- I handled cash, check or card transactions daily.
- Do it all, fast, efficiently, accurately, and with a smile!
- Lots of cleaning was done at the hospital to ensure everyone’s safety during these times with COVID-19!
- Cleaning counters, seats, doors, bathrooms, as well as the floors. Getting it all done in a timely fashion!
- Working with all the animals and people is my favorite!
Pharmacy Cashier
Walmart Pharmacy
Monroe, GA
02.2020 - 10.2021
- Checked out and bag prescriptions if they don’t require a council.
- Handle calls that come into the pharmacy, and help our patients with what questions or concerns they have.
- Handled money daily and give back accurate change.
- If needed I can always fill and put up prescriptions as well.
- Additional to keeping our facilities cleaned through and through. Especially during the COVID season at the time.
- Also was certified to handle all pharmaceuticals.
- Well versed in pharmaceutical terminology and medications.
Cashier/Customer Service
Mayfield Ace Hardware
Covington, GA
09.2019 - 11.2019
- Cash handling accuracy at all times throughout my shift and with opening/closing the register.
- Placed in store and over the phone orders for customers.
- Processed payments on customer and business accounts that are with Ace.
- Organized, priced, and restocked items in the checkout line.
- Detailed cleaning through all areas of the front end of the store.
- Always greeted customers with a smile, and provide great customer service!
Education
High School Diploma -
University High School
Morgantown, WV05.2019
Skills
- Customer service (6 years)
- Cash Handling (6 years)
- Cashiering (6 years)
- Sales (5 years)
- Answering Phones (5 years)
- Insurance Verification (1 year)
- Medical Terminology (1 year)
- Medical receptionist (1 year)
- Computer skills (1 year)
- Typing (1 year)
- Scheduling (1 year)
- Animal Care (1 year)
- Front Desk (1 year)
- Pet Care (1 year)
Certification
- Pharmaceutical Handling Licenses
- March2020 to March2023
- With this certification, I am able to fill all prescriptions. I am able to handle any medication behind the counter. I can so duties like putting up prescriptions, restocking prescriptions on the shelf, and even zone the shelves. Which zoning is checking for any upcoming expired medication. Also if needed I can order medication that we need in the pharmacy through our ordering system.
Timeline
Assistant Manager
Smokey G’z
04.2023 - Current
Receptionist
CHEAT LAKE ANIMAL HOSPITAL
03.2022 - 04.2023
Pharmacy Cashier
Walmart Pharmacy
02.2020 - 10.2021
Cashier/Customer Service
Mayfield Ace Hardware
09.2019 - 11.2019
High School Diploma -
University High School