Allie Hines
Cincinnati,OH
Summary
Energetic employee with background in high-volume environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable experiences with each person I encounter.
Overview
4
4
years of professional experience
Work History
Server
Rusty Bucket
Mason, OH
09.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Contributed to the development of newly hired staff by providing guidance and support.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Beverage Cart Server
Majestic Springs
Wilmington, OH
03.2021 - Current
- Monitored inventory levels to ensure adequate stock was available at all times.
- Assisted with food preparation as needed.
- Provided friendly customer service to ensure positive guest experience.
- Delivered drinks to guests on the golf course in a timely manner.
Barista
Dunkin' Donuts
Mason, OH
03.2020 - 02.2022
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
Some College (No Degree) - Speech Language And Hearing Sciences
University of Cincinnati
Cincinnati, OHSome College (No Degree) - Communications
University of Louisville
Louisville, KYSkills
- Professional Appearance
- Exceptional customer service
- Liquor, wine, and food service
- Quality Control
- Sales expertise
- Teamwork and Leadership
Accomplishments
- Captain of Lebanon high school girls lacrosse
- Deans list throughout college and high school
Affiliations
- Running marathons
- Hiking
- Watersports
Timeline
Server
Rusty Bucket
09.2023 - Current
Beverage Cart Server
Majestic Springs
03.2021 - Current
Barista
Dunkin' Donuts
03.2020 - 02.2022
Some College (No Degree) - Speech Language And Hearing Sciences
University of Cincinnati
Some College (No Degree) - Communications
University of Louisville
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