Allie Holguin
Huntington Beach,CA
Summary
Experienced customer service professional with a passion for cultivating positive customer interactions and delivering effective service solutions. Demonstrates exceptional communication skills and a natural ability to solve problems efficiently. Committed to ensuring utmost customer satisfaction and fostering long-term loyalty.
Overview
11
11
years of professional experience
Work History
Rental Fleet Manager
Orange Coast Dealership
08.2021 - 07.2024
- Communicate with customers about waitlist status, warranty coverage, appointments, and more via phone call, text message, and email
- Work with all dealership departments to ensure customers are provided a seamless experience start to finish
- Account for all rental charges
- Maintain consistent quality of all rental vehicles
- Assist receptionist staff and greeting staff when needed
Shift Lead
Sambazon Acai Cafe
06.2013 - 04.2020
- Assemble acai bowls and work espresso bar
- Cash handling (open and close cash register, handle tips, maintain store’s safe)
- Send daily email reports to corporate offices
- Place produce orders and assist with inventory
Assistant Manager
Rita’s Italian Ice
06.2018 - 08.2018
- Cash handling (maintain store’s safe, make regular company deposits at bank, open and close cash register)
- Place product orders and manage inventory
- Create and maintain employee schedules
Supervisor
Mother’s Market and Kitchen
01.2017 - 08.2017
- Oversee restaurant, juice bar, and deli
- Assist restaurant with hosting, serving, cooking, to-go orders, food prep, espresso bar, etc
- Send nightly reports to corporate offices and work closely with restaurant management team
- Resolve customer complaints and concerns
Education
Bachelor of Arts - Christian Behavioral Science
California Baptist University
04.2019
Skills
- Great communicator
- Food service expertise
- Customer satisfaction focused
- Familiar with operating food service POS systems
- Experience working in office setting
- Performing administrative work
- Microsoft Office suite
Timeline
Rental Fleet Manager
Orange Coast Dealership
08.2021 - 07.2024
Assistant Manager
Rita’s Italian Ice
06.2018 - 08.2018
Supervisor
Mother’s Market and Kitchen
01.2017 - 08.2017
Shift Lead
Sambazon Acai Cafe
06.2013 - 04.2020
Bachelor of Arts - Christian Behavioral Science
California Baptist University
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