Allie Jones
Experience in Customer Service and Communications
Farmington
Summary
Hi! My name is Allie Jones. I am currently a bartender who is looking for a better opportunity, whether it be in another restaurant or something that more fits toward my degree that I am about to start back on. Thank you for taking the time to read my resume.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Dew Drop Inn
Bloomsdale
01.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Ensured positive guest experiences from arrival to departure.
- Communicate with guests and give food and drink recommendations.
- Educated guests and staff on various beer types using knowledge gained from Buffalo Wild Wings.
- Acquired extensive knowledge of food and drink offerings at the restaurant.
- Assisted in training new servers and bartenders on restaurant procedures and policies.
- Closed restaurant operations accurately and independently in absence of management.
Manager
Buffalo Wild Wings
Farmington
05.2024 - 12.2024
- Managed daily operations in fast-paced restaurant environment.
- Supervised kitchen staff and streamlined operations.
- Implemented staff scheduling to optimize coverage during peak hours.
- Monitored food costs and inventory levels
- Cultivated customer relationships to enhance guest experiences.
- Handled money (cash drawers, counting the safe, etc.).
- Trained in all departments
- Service Manager
Shift Lead
Buffalo Wild Wings
Farmington
12.2023 - 12.2024
- Supervised restaurant operations independently during shifts
- Managed cash handling processes, including cash drawers and safe counts, to maintain financial accuracy
- Trained staff across all departments to ensure consistent service quality
- Opened and Closed the restaurant down
- Trained new employees on service standards and procedures.
- Addressed guest inquiries and requests to enhance customer satisfaction
- Solved conflicts between guests and staff
- Managed inventory levels and ordered supplies.
Server
Buffalo Wild Wings
Farmington
03.2023 - 12.2024
- Welcomed guests upon arrival
- Provided attentive service to customers, ensuring satisfaction
- Recommended additional menu items to customers
- Delivered orders promptly to enhance dining experience
- Addressed and resolved guest issues to maintain a positive environment
- Took orders over the phone
- Cleaned and Sanitized tables
- Completed end-of-shift procedures
Cashier
Buffalo Wild Wings
Farmington
05.2022 - 12.2024
- Prepared and bagged food for mobile and call-in orders to ensure timely service
- Addressed and resolved customer issues to enhance satisfaction
- Processed phone orders efficiently
- Ran food for servers
- Sat guests at tables
- Cleared and cleaned tables after guest departures
Busser
Pasta House
Farmington
07.2021 - 08.2021
- Cleaned and sanitized tables to ensure a hygienic dining environment.
- Rolled and organized silverware to prepare for efficient dining service.
- Placed silverware on tables for customer dining.
- Cleaned and sanitized restrooms to maintain cleanliness and guest satisfaction.
Cashier
Pasta House
Farmington
03.2021 - 08.2021
- Processed cash and card transactions accurately.
- Recorded cash and card tips accurately, supporting transparent financial practices.
- Took curbside orders promptly, enhancing customer service experience.
- Resolved customer issues with servers or meals, ensuring satisfaction and repeat business.
Hostess
Pasta House
Farmington
03.2021 - 08.2021
- Greeted customers upon entering, creating a welcoming atmosphere.
- Sat customers at a table or politely explained that there was a waitlist and added them to it if they wanted to be added.
- Resolved customer issues promptly to ensure satisfaction.
- Answered phones and coordinated curbside orders for efficient service.
- Wrote down or let the curbside worker know if someone was there to pick up an order.
- Ran curbside orders outside
- Gave customers silverware.
- Folded silverware neatly for table settings.
Education
BA - Public Relations and English
Central Methodist University
12-2027
Diploma -
Farmington Sr. High School
Farmington, Missouri05-2021
BA - English Education
Southeast Missouri State University
Cape Girardeau, MissouriBA - Mass Communications: Multimedia Journalism
Southeast Missouri State University
Cape Girardeau, MissouriSkills
- Liquor, wine, and food service
- Food and beverage pairings
- Customer Service
- Communication Skills
- Teamwork
- Multitasking
- Time Management
- Project management
- Customer relationship management
- Leadership
- Positive Attitude
- Fast Learner
- Memorization
Timeline
Server/Bartender
Dew Drop Inn
01.2025 - Current
Manager
Buffalo Wild Wings
05.2024 - 12.2024
Shift Lead
Buffalo Wild Wings
12.2023 - 12.2024
Server
Buffalo Wild Wings
03.2023 - 12.2024
Cashier
Buffalo Wild Wings
05.2022 - 12.2024
Busser
Pasta House
07.2021 - 08.2021
Cashier
Pasta House
03.2021 - 08.2021
Hostess
Pasta House
03.2021 - 08.2021
BA - Public Relations and English
Central Methodist University
Diploma -
Farmington Sr. High School
BA - English Education
Southeast Missouri State University
BA - Mass Communications: Multimedia Journalism
Southeast Missouri State University