Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allie Jones

Experience in Customer Service and Communications
Farmington

Summary

Hi! My name is Allie Jones. I am currently a bartender who is looking for a better opportunity, whether it be in another restaurant or something that more fits toward my degree that I am about to start back on. Thank you for taking the time to read my resume.

Overview

5
5
years of professional experience

Work History

Server/Bartender

Dew Drop Inn
Bloomsdale
01.2025 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Ensured positive guest experiences from arrival to departure.
  • Communicate with guests and give food and drink recommendations.
  • Educated guests and staff on various beer types using knowledge gained from Buffalo Wild Wings.
  • Acquired extensive knowledge of food and drink offerings at the restaurant.
  • Assisted in training new servers and bartenders on restaurant procedures and policies.
  • Closed restaurant operations accurately and independently in absence of management.

Manager

Buffalo Wild Wings
Farmington
05.2024 - 12.2024
  • Managed daily operations in fast-paced restaurant environment.
  • Supervised kitchen staff and streamlined operations.
  • Implemented staff scheduling to optimize coverage during peak hours.
  • Monitored food costs and inventory levels
  • Cultivated customer relationships to enhance guest experiences.
  • Handled money (cash drawers, counting the safe, etc.).
  • Trained in all departments
  • Service Manager

Shift Lead

Buffalo Wild Wings
Farmington
12.2023 - 12.2024
  • Supervised restaurant operations independently during shifts
  • Managed cash handling processes, including cash drawers and safe counts, to maintain financial accuracy
  • Trained staff across all departments to ensure consistent service quality
  • Opened and Closed the restaurant down
  • Trained new employees on service standards and procedures.
  • Addressed guest inquiries and requests to enhance customer satisfaction
  • Solved conflicts between guests and staff
  • Managed inventory levels and ordered supplies.

Server

Buffalo Wild Wings
Farmington
03.2023 - 12.2024
  • Welcomed guests upon arrival
  • Provided attentive service to customers, ensuring satisfaction
  • Recommended additional menu items to customers
  • Delivered orders promptly to enhance dining experience
  • Addressed and resolved guest issues to maintain a positive environment
  • Took orders over the phone
  • Cleaned and Sanitized tables
  • Completed end-of-shift procedures

Cashier

Buffalo Wild Wings
Farmington
05.2022 - 12.2024
  • Prepared and bagged food for mobile and call-in orders to ensure timely service
  • Addressed and resolved customer issues to enhance satisfaction
  • Processed phone orders efficiently
  • Ran food for servers
  • Sat guests at tables
  • Cleared and cleaned tables after guest departures

Busser

Pasta House
Farmington
07.2021 - 08.2021
  • Cleaned and sanitized tables to ensure a hygienic dining environment.
  • Rolled and organized silverware to prepare for efficient dining service.
  • Placed silverware on tables for customer dining.
  • Cleaned and sanitized restrooms to maintain cleanliness and guest satisfaction.

Cashier

Pasta House
Farmington
03.2021 - 08.2021
  • Processed cash and card transactions accurately.
  • Recorded cash and card tips accurately, supporting transparent financial practices.
  • Took curbside orders promptly, enhancing customer service experience.
  • Resolved customer issues with servers or meals, ensuring satisfaction and repeat business.

Hostess

Pasta House
Farmington
03.2021 - 08.2021
  • Greeted customers upon entering, creating a welcoming atmosphere.
  • Sat customers at a table or politely explained that there was a waitlist and added them to it if they wanted to be added.
  • Resolved customer issues promptly to ensure satisfaction.
  • Answered phones and coordinated curbside orders for efficient service.
  • Wrote down or let the curbside worker know if someone was there to pick up an order.
  • Ran curbside orders outside
  • Gave customers silverware.
  • Folded silverware neatly for table settings.

Education

BA - Public Relations and English

Central Methodist University
12-2027

Diploma -

Farmington Sr. High School
Farmington, Missouri
05-2021

BA - English Education

Southeast Missouri State University
Cape Girardeau, Missouri

BA - Mass Communications: Multimedia Journalism

Southeast Missouri State University
Cape Girardeau, Missouri

Skills

  • Liquor, wine, and food service
  • Food and beverage pairings
  • Customer Service
  • Communication Skills
  • Teamwork
  • Multitasking
  • Time Management
  • Project management
  • Customer relationship management
  • Leadership
  • Positive Attitude
  • Fast Learner
  • Memorization

Timeline

Server/Bartender

Dew Drop Inn
01.2025 - Current

Manager

Buffalo Wild Wings
05.2024 - 12.2024

Shift Lead

Buffalo Wild Wings
12.2023 - 12.2024

Server

Buffalo Wild Wings
03.2023 - 12.2024

Cashier

Buffalo Wild Wings
05.2022 - 12.2024

Busser

Pasta House
07.2021 - 08.2021

Cashier

Pasta House
03.2021 - 08.2021

Hostess

Pasta House
03.2021 - 08.2021

BA - Public Relations and English

Central Methodist University

Diploma -

Farmington Sr. High School

BA - English Education

Southeast Missouri State University

BA - Mass Communications: Multimedia Journalism

Southeast Missouri State University
Allie JonesExperience in Customer Service and Communications