Summary
Overview
Work History
Education
Skills
Acting, Improv
Timeline
Generic

Allie Maldonado

Austin,TX

Summary

Talented jack of all trades adept in customer service, staff management and multitasking. Highly skilled at creating a friendly environment, allocating resources, and optimizing production. Proficient in GSuite, planning and building great relationships.

Overview

9
9
years of professional experience

Work History

Barista Manager

Better Half Coffee & Cocktails
06.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
  • Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.

Manager on Duty

Revival Coffee
06.2021 - 06.2022
  • Ensured smooth and efficient work environments during shifts and assigned tasks while making sure coworkers felt valued and safe
  • Trained employees in essential job functions including specialty trainings such as espresso/latte art
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.

Shift Lead

Parts & Labour (now Known As Paperwork)
05.2018 - 03.2020
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Administrative Receptionist

Encore Salon
01.2015 - 05.2018
  • Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
  • Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
  • Assisted with onboarding new employees by providing orientation materials, setting up workstations, and offering guidance on company policies.
  • Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.

Education

Bachelor of Arts - Journalism, Psychology

Texas Tech University
Lubbock, TX

Skills

  • Food and Beverage Management
  • Health Code Compliance
  • POS Systems
  • Logistics Operations
  • Supply and Inventory Maintenance
  • Creative Mixology

Acting, Improv

While my humor and chaotic energy have gotten me compared to the likes of Pete Davidson/Aubrey Plaza, my sense of vulnerability parellels me to Greta Gerwig/Victoria Pedretti. I have completed the Conservatory Program at the Carol Hickey Acting Studio and am also a well seasoned improviser that’s very involved in the Austin Improv Scene (with one of my shows being a B. Iden Payne Nominee/Winner) and have been the lead in 3 different short films thus far.

Timeline

Barista Manager

Better Half Coffee & Cocktails
06.2022 - Current

Manager on Duty

Revival Coffee
06.2021 - 06.2022

Shift Lead

Parts & Labour (now Known As Paperwork)
05.2018 - 03.2020

Administrative Receptionist

Encore Salon
01.2015 - 05.2018

Bachelor of Arts - Journalism, Psychology

Texas Tech University

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Allie Maldonado