Kate McGrath
Allen
Summary
I excelled at both of my previous jobs, mastering new systems in a fast-paced setting and leading by example in customer service and team collaboration. My proficient problem-solving and effective communication skills fueled notable improvements in operational efficiency and customer satisfaction, as well as attention to detail, which produced successful results. I take initiative and prioritize tasks to ensure projects are completed on time.
Overview
4
4
years of professional experience
Work History
Selling Associate
Victoria's Secret & PINK
Frisco, TX
01.2025 - Current
- Focused on delivering exceptional customer experiences.
- Cultivate customer relationships while actively selling, achieving, and surpassing sales targets.
- Maintaining up-to-date knowledge on Victoria's Secret products, including bras, lingerie, apparel, and accessories.
- Maintaining company image as a prestigious and luxurious brand while adhering to brand standards and policies.
- Handling customer complaints and ensuring a positive customer experience.
- Welcoming customers and informing them about promotional offers.
- Assess customer measurements for bras, ensuring accurate size fit.
- Responsible for maintaining sales floor, assisting with inventory management, and handling transactions.
TEAM MEMBER
Yumilicious
Allen, TX
03.2022 - 08.2025
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed closing duties, including store cleaning and restocking.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions.
- Assisted and trained multiple new employees on company policies.
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
- Counted money in cash drawers and communicated correct amounts to supervisors for reports.
Education
BBA - Business Administration
University of Hawaii At Manoa
Honolulu, HI05-2028
HIGH SCHOOL DIPLOMA -
Cornerstone Christian Academy
Mckinney, Tx05-2024
Skills
- Effective communication
- Attention to detail
- Problem-solving abilities
- Leadership qualities
- Customer service
- Time management
Timeline
Selling Associate
Victoria's Secret & PINK
01.2025 - Current
TEAM MEMBER
Yumilicious
03.2022 - 08.2025
BBA - Business Administration
University of Hawaii At Manoa
HIGH SCHOOL DIPLOMA -
Cornerstone Christian Academy