Allie Powell
Henderson,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Insurance industry. Smoothly handles questions and resolves concerns with great problem solving abilities and attention to detail. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Dave Powell State Farm
Henderson, TX
04.2019 - Current
- License in P&C and Life & Health
- 10 years experience with State Farm.
- Product knowledge in Fire, Auto, and Life policies.
- Provided exceptional Customer Service to existing and potential clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed payments, and resolved billing issues while also providing thorough explanations.
- Forwarded claims calls and worked with claims office to resolve client issues and concerns.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Wrote new lines of business for existing clients, as well as Raw New business
- Dedicated team member who enjoys working closely with others.
Child Care Worker
Bar None Cowboy Church
Henderson, Texas
06.2015 - Current
- Cared for children ages 0 to 4 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each service.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- CPR Certified
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
Receptionist
Dave Powell State Farm
Henderson, Texas
05.2012 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated clients information.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded deposits into Quicken, reconciled monthly bank accounts and tracked expenses.
- Sent clients Late Payment post-cards, as well as emails, and phones calls.
Education
High School Diploma -
James Madison High School
Atlanta, GA05.2013
Skills
- Customer Account Management
- Understanding Customer Needs
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Issue Resolution
- Credit Card Payment Processing
- Call Transfers
- Customer Service and Assistance
- Administrative and Office Support
- Team-Oriented and Cooperative
- Patient and Empathetic
Timeline
Customer Service Representative
Dave Powell State Farm
04.2019 - Current
Child Care Worker
Bar None Cowboy Church
06.2015 - Current
Receptionist
Dave Powell State Farm
05.2012 - 04.2019
High School Diploma -
James Madison High School
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