Alexzandra Jimenez
Clovis,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Receptionist
Dave Shivers State Farm
03.2023 - Current
- Improved customer satisfaction by providing prompt and accurate information on insurance policies and procedures.
- Streamlined appointment scheduling for agents, resulting in increased efficiency and productivity.
- Enhanced office organization by maintaining updated client files and records.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Assisted in the resolution of client issues, demonstrating empathy and professionalism at all times.
- Managed incoming calls efficiently, directing inquiries to appropriate personnel for timely responses.
- Ensured accuracy in data entry tasks, minimizing errors and ensuring complete record-keeping for clients'' accounts.
Office Administrator of Accounts
Yosemite Protein Products
11.2020 - 10.2022
- Monitored daily tracking of open opportunities and compliance items.
- Reviewed incoming compliance items for conformity with governing documents.
- Set up new business accounts on internal systems and processed corporate actions and other adjustments.
- Invested, liquidated and disbursed funds at direction of Account Manager.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Plant Manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Education
Bachelor of Science - Business Administration
California State University - Fresno
Fresno, CA06.2026
Associate of Science - Business Administration
Fresno City College
Fresno, CA06.2021
Skills
- Accounts Administration
- Client Relationship Building
- Customer service expertise
- Presentation Skills
- Reporting proficiency
- Compiling Data
- Strong Organization
- Microsoft Excel
- Advanced computer skills
- Administrative Support
- Excellent attention to detail
Certification
- Property and Casualty license
- Life and Health license
Timeline
Insurance Receptionist
Dave Shivers State Farm
03.2023 - Current
Office Administrator of Accounts
Yosemite Protein Products
11.2020 - 10.2022
Bachelor of Science - Business Administration
California State University - Fresno
Associate of Science - Business Administration
Fresno City College
- Property and Casualty license
- Life and Health license
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