Bradley R. Hotz
Port Clinton
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
11
11
years of professional experience
Work History
Sales Associate
Dave Slater State Farm Agency
12.2022 - Current
- Built relationships with customers to encourage repeat business.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Solutions Specialist
Verizon Wireless
07.2017 - 11.2022
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Scheduled appointments for further services.
- Improved overall progress through working closely with staff members and streamlining processes.
Cook
Magruder Hospital
01.2013 - 07.2017
- Self-sufficient and productive without being under supervision on current shifts
- Complete all cooking and cleaning tasks on single man shifts
- Promoted from part-time to full-time in a few short months of being hired.
- Ordered and received products and supplies to stock kitchen areas.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Education
Port Clinton High School
Port Clinton, OHSkills
- Licensed Insurance Agent
- Quotes and sales
- Professionalism and Ethics
- Customer Service
- Client needs analysis
- Risk Mitigation
- Insurance Policy Sales
- Sales expertise
- Teamwork and Collaboration
- Exceptional customer service
Timeline
Sales Associate
Dave Slater State Farm Agency
12.2022 - Current
Solutions Specialist
Verizon Wireless
07.2017 - 11.2022
Cook
Magruder Hospital
01.2013 - 07.2017
Port Clinton High School
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