Educated and Energetic Call Center Professional, Recognized as a quick learner with computer literacy and the unique ability to manage several tasks in a stressful environment
Overview
7
7
years of professional experience
Work History
Sales Associate
04.2021 - 05.2022
Cold calling prospective leads and responsible for expanding our network of service providers by selling
our lead generation platform
Virtual Sales Representative
Wayfair, Remote
04.2019 - 07.2020
Assisting customers with inquires on products, shipping and return policies
Processing online orders
Inbound Sales
40-80 Inbound Calls depending on seasonality
Collections Specialist
Santander Consumer
Greenwood Village
09.2017 - 07.2018
Setup payment arrangement to bring past due auto accounts current
-Outbound Calls averaging 200 calls a day
Address customer needs through active listening in a timely accurate manner
-Inbound and Outbound call Center
Sales
-Manage several applications to assist customer needs
The ability to handle escalation calls from customers
- Resolving billing issues and questions
- Retain customers while retaining revenue of accounts
Customer Account Executive
Comcast Business
Denver, CO
09.2013 - 06.2015
Troubleshooting customer equipment remotely using active listening skills and probing questions
regarding the issue of the inbound call
Provide First Call Resolution on every call
Maintained a high Call Quality and Net Promoter Score for a whole year leading to promotion.
60-70 Inbound calls daily
-Provide information on inquires on functionalities of service and benefits
- Answer customer questions regarding billing and payment issues
Billing and payments
-Possessing knowledge on policies and services provided by the company
-Providing a wow factor to every customer, every time
Education
High School Diploma - undefined
Eaglecrest High School
Psychology - Applied Psychology
Metro State University
Denver, CO
01.2017
Skills
HIGHLIGHTS/SKILLS
Licensed insurance agent
Microsoft Sharepoint
Advanced usage of Office 360
Established filing system
10 years of Call Center and Customer service experience