Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Jazmine Rowlette

Denver,CO

Summary

Educated and Energetic Call Center Professional, Recognized as a quick learner with computer literacy and the unique ability to manage several tasks in a stressful environment

Overview

7
7
years of professional experience

Work History

Sales Associate

04.2021 - 05.2022
  • Cold calling prospective leads and responsible for expanding our network of service providers by selling our lead generation platform

Virtual Sales Representative

Wayfair, Remote
04.2019 - 07.2020
  • Assisting customers with inquires on products, shipping and return policies
  • Processing online orders
  • Inbound Sales
  • 40-80 Inbound Calls depending on seasonality

Collections Specialist

Santander Consumer
Greenwood Village
09.2017 - 07.2018
  • Setup payment arrangement to bring past due auto accounts current -Outbound Calls averaging 200 calls a day
  • Inbound calls, answering client questions, taking payments and adjusting payment schedule
  • Providing exceptional customer service
  • Following up on payment and promises.

Retention Account Executive

Comcast Business
Centennial, CO
06.2015 - 09.2017
  • Address customer needs through active listening in a timely accurate manner -Inbound and Outbound call Center
  • Sales -Manage several applications to assist customer needs
  • The ability to handle escalation calls from customers - Resolving billing issues and questions - Retain customers while retaining revenue of accounts

Customer Account Executive

Comcast Business
Denver, CO
09.2013 - 06.2015
  • Troubleshooting customer equipment remotely using active listening skills and probing questions regarding the issue of the inbound call
  • Provide First Call Resolution on every call
  • Maintained a high Call Quality and Net Promoter Score for a whole year leading to promotion.
  • 60-70 Inbound calls daily -Provide information on inquires on functionalities of service and benefits - Answer customer questions regarding billing and payment issues
  • Billing and payments -Possessing knowledge on policies and services provided by the company -Providing a wow factor to every customer, every time

Education

High School Diploma - undefined

Eaglecrest High School

Psychology - Applied Psychology

Metro State University
Denver, CO
01.2017

Skills

  • HIGHLIGHTS/SKILLS
  • Licensed insurance agent
  • Microsoft Sharepoint
  • Advanced usage of Office 360
  • Established filing system
  • 10 years of Call Center and Customer service experience
  • Daily ledger /Bookkeeping
  • Salesforce
  • Microsoft Excel/Access/SharePoint/Teams
  • High call quality volume experience
  • Project communication
  • Marketing
  • Skills
  • Inside Sales
  • Upselling
  • Insurance Sales
  • Outbound Sales
  • Telemarketing
  • Salesforce
  • Cold Calling

Timeline

Sales Associate

04.2021 - 05.2022

Virtual Sales Representative

Wayfair, Remote
04.2019 - 07.2020

Collections Specialist

Santander Consumer
09.2017 - 07.2018

Retention Account Executive

Comcast Business
06.2015 - 09.2017

Customer Account Executive

Comcast Business
09.2013 - 06.2015

High School Diploma - undefined

Eaglecrest High School

Psychology - Applied Psychology

Metro State University
Jazmine Rowlette