Summary
Overview
Work History
Education
Skills
Timeline
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Lola M. Curry

Fort Wayne,IN

Summary

With 10 years of experience in writing P&C policies, I am an energetic and results-oriented insurance agent dedicated to protecting individuals and businesses from financial losses caused by property damage. My expertise lies in evaluating clients' needs, understanding risks, and providing tailored insurance coverage that best suits their unique requirements. I possess strong sales skills, actively seeking out new clients and expanding my clientele through effective networking strategies. Additionally, I have a proven track record of generating lists of prospective clients, contributing further to my success as a sales agent.

Overview

18
18
years of professional experience

Work History

Sales Associate

Kohl's
11.2022 - Current
  • Boosted customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Insurance Agent

LupkeRice
01.2013 - 11.2023
  • Builds positive relationships with customers and produce exceptional service
  • Easily adapts to new environments and can handle high-stress situations, also can lead effectively by motivating the team to reach their potential
  • Very organized and can adhere to set deadlines in a timely manner
  • Develop a coordinated protection plan by calculating and quoting rates for immediate coverage
  • Determining the extent of present coverage and investments, ascertaining long-term goals
  • Developing a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
  • Obtaining underwriting approval by completing the application for coverage
  • Submitting all paperwork to stay in compliance with local, state, and federal laws, as well as company policies
  • Enhancing insurance agency reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value
  • Assist clients in filing claims
  • Address clients' concerns and recommend solutions for claims management.

Administrative Assist. / Docent

African American Museum
01.2009 - 01.2013
  • Perform administrative and accounting duties in the management of public programming records and procedures, and state procurement processes
  • Will assist with public programs, administrative tasks, and process purchase orders and account payables
  • Secured areas with confidential information and public reception area
  • Assisted in grant writing to prepare the organization for a self-determined project
  • Received and direct visitors
  • Grant writing and reporting
  • Fundraising
  • Engage guided historical educational tours
  • Historical research
  • General clerical duties
  • Special event planning and hosting and assist in educational planning.

Assistant Pre-School Teacher

Lifeline Youth and Family Services
01.2007 - 01.2009
  • Assisted lead teacher in creating lesson plans and getting material ready for instruction
  • Ensure classroom environment was nurturing, clean and safe for students and staff
  • Evaluate and document student's development and progress
  • Lead classroom activities, cultivate positive relationships.

Education

Industrial Engineering

Central State University
Wilberforce, OH

Skills

  • Customer Service
  • Interpersonal Communication
  • Claims Processing
  • Data Analysis
  • Conflict Resolution
  • Database Management
  • Correspondent Management
  • Fraud Management
  • Legal Research
  • Court Filing
  • Licensed Insurance Agent
  • Policy Renewals

Timeline

Sales Associate

Kohl's
11.2022 - Current

Insurance Agent

LupkeRice
01.2013 - 11.2023

Administrative Assist. / Docent

African American Museum
01.2009 - 01.2013

Assistant Pre-School Teacher

Lifeline Youth and Family Services
01.2007 - 01.2009

Industrial Engineering

Central State University

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Lola M. Curry