Kaitlyn Turner

Licensed in life and health and also property and casualty - writing policies, correcting policies, changing coverages, billing questions, payments, finding the right price plans. Answering calls and making outbound calls. Marketing specialist and onboarding specialist for this office.

• Enhanced customer experiences by efficiently managing reservations and seating arrangements.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Cultivated warm relationships with regular customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationship
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Explained menu items and suggested appropriate options for food allergy concerns.