Allie Reynolds
Brooklyn
Summary
Dedicated customer service professional with over 8 years of experience in the hospitality and restaurant industry, serving in diverse roles including Server, Bartender, Host, and Server Assistant. Brings a strong knowledge of Italian, Middle Eastern, Latin, and American cuisines, along with a passion for creating memorable dining experiences. Known for a warm, personable approach and a commitment to delivering attentive, personalized service that fosters guest satisfaction and loyalty. Thrives in collaborative team environments, building strong relationships with colleagues to ensure seamless operations and exceptional hospitality.
Overview
7
7
years of professional experience
Work History
Host/ Server Assistant
Sound And Fury
Brooklyn, NY
04.2026 - Current
- Managed reservations and waitlists efficiently using OpenTable
- Greeted and seated guests, ensuring a welcoming environment and positive first impression.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including server.
VIP Assistant
LiveNation
New York, NY
05.2025 - Current
- Coordinated schedules for VIP clients, ensuring seamless event attendance and personalized experiences.
- Oversaw on-site operations during events, ensuring adherence to client specifications and requests.
- Resolved issues proactively in high-pressure environments, maintaining service excellence for VIP guests.
- Collaborated with multiple departments to align resources effectively for successful event execution.
- Balanced multiple priorities simultaneously while providing attentive service ensuring no detail was overlooked.
Receptionist
9W57/ Arch Amenities
Manhattan, NY
08.2025 - 04.2026
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Server
Sunday in Brooklyn
Brooklyn, NY
01.2025 - 05.2025
- Developed extensive knowledge of menu items to effectively recommend dishes and pairings to guests.
- Accurately processed customer orders using Toast, ensuring timely billing and payments.
- Cultivated warm relationships with regular customers.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Developed knowledge of wine, spirits, and craft beers to recommend selections effectively.
Server/ Bartender
The Casbah Cafe
Jacksonville, FL
01.2024 - 01.2025
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Efficiently managed food and beverage orders, minimizing wait times during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Prepared and served a diverse range of beverages, ensuring quality and presentation standards.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols.
Server
Josephine
Jacksonville, Fl
12.2022 - 10.2023
- Delivered exceptional customer service in high-pressure fine dining environment.
- Maintained knowledge of wine pairings and menu specials to enhance guest experience.
- Resolved guest complaints promptly and effectively to ensure satisfaction.
- Suggested wine pairings to go with specific menu items.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Server/ Event Server
Bistro AIX
Jacksonville, FL
05.2021 - 12.2021
- Facilitated exceptional dining experiences by ensuring precise timing and presentation of multi-course meals.
- Assisted customers in selecting wine pairings for meals and recommended premium menu items to enhance dining experiences. Supported team efforts to upsell premium offerings and provide personalized wine recommendations.
- Cultivated extensive knowledge of seasonal menus, chef specials, and sourcing details to elevate guest engagement.
- Facilitated collaboration between kitchen and sommelier teams to optimize service efficiency during peak hours and private dining events.
- Proactively identified and resolved guest concerns to maintain high levels of customer satisfaction.
Server Assistant
Cowford Chophouse
Jacksonville, FL
07.2021 - 10.2021
- Support lead servers in delivering a refined dining experience for guests, ensuring prompt service and adherence to fine dining standards.
- Maintain pristine table settings, replacing cutlery, glassware, and linens as needed to meet presentation protocols.
- Anticipate guest needs by refilling beverages, replenishing bread service, and clearing plates discreetly between courses.
- Coordinate with kitchen staff to ensure timely delivery of dishes, reducing wait times.
- Assist in wine service by presenting bottles, pouring to standard, and providing pairing suggestions under server guidance.
Server
Odd Birds Cocktail Lounge and Kitchen
Saint Augustine, FL
06.2020 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed opening and closing tasks to facilitate efficient service transitions in the dining area.
Server
Milagro on 12th
Saint Augustine, FL
04.2019 - 06.2020
- Handled customer inquiries and complaints with professionalism to achieve satisfaction.
- Supported inventory management by monitoring stock levels and restocking supplies as needed.
- Engaged with customers to promote daily specials, increasing upsell opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Paralegal Studies
Florida State College At Jacksonville
Jacksonville, FL05-2025
Skills
- Team collaboration
- Guest relations
- Point of sale (POS) system operations (Toast)
- Positive and professional
- Liquor, wine, and food service
- OpenTable
Timeline
Host/ Server Assistant
Sound And Fury
04.2026 - Current
Receptionist
9W57/ Arch Amenities
08.2025 - 04.2026
VIP Assistant
LiveNation
05.2025 - Current
Server
Sunday in Brooklyn
01.2025 - 05.2025
Server/ Bartender
The Casbah Cafe
01.2024 - 01.2025
Server
Josephine
12.2022 - 10.2023
Server Assistant
Cowford Chophouse
07.2021 - 10.2021
Server/ Event Server
Bistro AIX
05.2021 - 12.2021
Server
Odd Birds Cocktail Lounge and Kitchen
06.2020 - 03.2021
Server
Milagro on 12th
04.2019 - 06.2020
Associate of Science - Paralegal Studies
Florida State College At Jacksonville