Mimi Hanson
Boise,ID
Summary
Hardworking and authentic employee with skills at customer service, time management and problem-solving. I'm an upbeat and adaptable team player that is committed to helping customers stay satisfied. Excellent ability to keep focused and organized under stressful situations.
Overview
2
2
years of professional experience
Work History
Host/ Server Assistant
Fork
Boise, ID
08.2023 - 02.2024
- Answered customer questions regarding the menu and restaurant services.
- Took reservations over phone and in person.
- Managed dining room layout to maximize efficiency of staff members.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barista
Zeppole Baking Co.
Boise, ID
05.2023 - 08.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer
service. - Packaged and labeled baked goods with accurate descriptions and ingredients.
- Created attractive dessert trays for catering events.
Cook and Cashier
Waffle Love
Boise , ID
08.2022 - 04.2023
- Operated and worked the register, taking orders and providing customer service.
- Served as lead cook, as well as training or assisting less experienced cooks.
- Kept the kitchen clean and neat at all times.
- Followed the "first in, first out" rule with every food item and always tossing outdated and expired food items.
- Operated a variety of kitchen equipment to make all food preparation in house.
- Worked alone during major rushes and provided food in a timely manner.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Cashier
Joann Fabrics
Boise, ID
11.2021 - 08.2022
- Operated the cash register, received payments by cash, card and check methods.
- Collected payments and provided accurate change.
- Answered customer questions and gave store accurate information.
- Completed tasks such as constantly stocking shelves, cleaning all areas of the stores, and provided customer service.
- Enjoyed connecting with and helping a wide variety of customers with their new crafts or projects that they were involved in!
Education
Bachelor of Science - Psychology
Boise State University
Boise, IDTimberline High School
Boise, ID05.2022
Skills
- Cash register operation
- Staff mentoring
- Issue resolution
- Cash drawer balancing
- Cash handling
- Flexibility
- Customer Service
- Customer assistance
- Interpersonal skills
- Cooking
- Adaptability
- Food preparation and handling
- Meal preparation
- Cleaning and organization
Timeline
Host/ Server Assistant
Fork
08.2023 - 02.2024
Barista
Zeppole Baking Co.
05.2023 - 08.2023
Cook and Cashier
Waffle Love
08.2022 - 04.2023
Cashier
Joann Fabrics
11.2021 - 08.2022
Bachelor of Science - Psychology
Boise State University
Timberline High School