Allie Russell
Yorkville ,IL
Summary
Skilled in data entry and critical thinking, I excel in creating efficient, positive work environments and streamlining operations for peak performance. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Admin Assistant Manager
ABC Therapy Clinics
10.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Senior Registered Behavior Technician
ABC Therapy Clinics
02.2022 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client's needs and goals.
- Worked as part of collaborative team to address changing needs of children and families.
- Assisted in training new Behavior Technicians and taught then ABA terminology to prepare for the RBT exam.
Registered Behavior Technician
ABC Therapy Clinics
06.2021 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Lifeguard/Swim Lessons Coordinator
City of Iowa City Parks and Recreation
08.2016 - 05.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Lifeguard
City of West Liberty
05.2014 - 08.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Arts - Sociology
University of Iowa
Iowa City, IA05.2021
Skills
Customer Service
Training
Computer Skills
Office Administration
Time Management
File Organization
Customer and client relations
Filing
Critical Thinking
Strong Problem Solver
Scheduling
Documentation and Recordkeeping
Certification
Registered Behavior Technician
CPR (BLS)
Timeline
Clinic Admin Assistant Manager
ABC Therapy Clinics
10.2023 - Current
Senior Registered Behavior Technician
ABC Therapy Clinics
02.2022 - Current
Registered Behavior Technician
ABC Therapy Clinics
06.2021 - Current
Lifeguard/Swim Lessons Coordinator
City of Iowa City Parks and Recreation
08.2016 - 05.2021
Lifeguard
City of West Liberty
05.2014 - 08.2016
Bachelor of Arts - Sociology
University of Iowa
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