Jennifer Tobias
San Antonio,TX
Summary
Proven track record in enhancing customer experience and streamlining data management, honed at Optum and WellMed Excelled in maintaining confidentiality and achieving monthly goals, demonstrating a strong blend of discretion and MS Office proficiency.
Overview
14
14
years of professional experience
Work History
Associate Clinic Admin Coordinator
Optum
01.2024 - Current
- Ensure compliance with HIPAA regulation and maintain patient confidentiality.
- Manage inbound and outbound calls response to inquiries and provide information to patients .
- Reach and maintain monthly goals
Comfort Care
Wellmed Medical Group
01.2019 - 12.2023
- Performs all functions and a professional and ethical manner and collaborate with other members on healthcare team to ensure quality patient care and excellent customer service.
- Collection records initial client information to include patient’s demographic and insurance information.
- Assist in training to include shadowing off-line work.
- Ability to adjust with change in company procedures.
- Educate callers on service and resources available to them.
- Focus on achieving superb customer service in all instances.
Sales Associate/Visual Team
Gap Inc
10.2010 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
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Education
Associate -
Palo Alto College
San Antonio, TX05.2014
Skills
- Customer Service
- Data Entry
- MS Office
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Willingness to learn
Timeline
Associate Clinic Admin Coordinator
Optum
01.2024 - Current
Comfort Care
Wellmed Medical Group
01.2019 - 12.2023
Sales Associate/Visual Team
Gap Inc
10.2010 - 10.2019
Associate -
Palo Alto College