Tamia Fields
Waxahachie
Summary
Recent Communications graduate with a proven track record in the healthcare industry. Demonstrates strong analytical, leadership, and teamwork skills, with proven ability to quickly adapt to new environments. Prepared to start career and make meaningful contributions to team success with an eagerness to tackle new challenges through commitment and drive.
Overview
11
11
years of professional experience
Work History
Associate Clinical Admin Coordinator
United Health Group, Optum
2023.09 - Current
- Scheduling appointments for health care assessments to be conducted in home or virtually.
- Meeting performance goals and quantitative metrics on every call.
- Managed member accounts by collecting and verifying demographics, health information, and insurance details, while displaying compassionate communication during sensitive interactions.
- Coordinate scheduling services with other internal departments and healthcare providers to ensure the member's needs are met.
- Enhanced member satisfaction by responding promptly to inquiries and addressing concerns professionally.
Senior Patient Care Coordinator
IHS ACQUISITION/CVS HEALTH
2022.04 - 2022.10
- Managed incoming and outgoing calls from patients needing to schedule deliveries for prescriptions.
- Processed test claims, went over deductibles, and out-of-pocket maximums for major-medical claims, helping patients understand how copay was determined.
- Coordinated patient care activities, ensuring seamless communication between healthcare providers and patients.
- Assisted patients with completing applications for copay assistance grants via phone while contacting doctor’s offices to get information about patients’ therapy, schedule deliveries, and obtain new prescriptions.
- Managed electronic health record systems to maintain accurate patient information and compliance standards.
- Coordinated with internal departments such as benefits verification, RN, and pharmacists to ensure that patients’ prescriptions were processed correctly and were ready for shipment in a timely manner.
Senior Patient Care Coordinator
AmerisourceBergen
2021.11 - 2022.04
- Completed financial assistance applications with patients over the phone to see if they were eligible for copay assistance.
- Answered clinical questions and provided guidance on copays while addressing customer issues in a timely manner.
- Initiated outbound calls to doctor’s offices to get information to facilitate comprehensive patient care.
- Enhanced communication between healthcare providers and patients, ensuring timely delivery of pharmaceutical supplies and medication.
Patient Care Coordinator Escalations/Lead
ALLIANCE RX
2017.08 - 2021.08
- Resolved complex inquiries and/or complaints that have been escalated while initiating follow-up calls to patients to schedule refills while ensuring all policies and procedures were followed.
- Prioritized and resolve order issues while working with shipping vendors or logistics to track lost or undelivered medications in a timely manner.
- Identified urgency and coordinated with pharmacists and insurance verification team to ensure patients’ orders were processed effectively.
- Served as Subject Matter Expert for Patient Care Coordinators with order issues, inquiries, or escalated calls.
- Performed all duties of the Patient Care Coordinator, including scheduling deliveries, following HIPAA, and discharging patients from therapy.
- Assisted insurance verification team with work overflow by running test claims, contacting insurance plan to verify benefits, coordinating benefits, and updating insurance information.
Email Chat Representative
PFSWEB, USA
2016.07 - 2017.04
- Processed calls for a large-scale company while answering and quickly redirecting up to 200 calls per day.
- Resolved escalated customer service inquiries that were sent to corporate, via email while assisting with the online chat queue.
- Handled incoming calls from customers to help with call volume and service levels.
- Participated in focus groups with corporate management to review quarterly sales goals and determine methods to drive numbers to increase revenue and customer satisfaction.
Unlicensed Billing Agent
LIBERTY MUTUAL
2015.11 - 2016.06
- Handled billing issues from policyholders such as making payments, bill breakdown, and de-escalating issues.
- Collaborated with third-party entities to determine interest in customers’ policies.
- Assisted car dealerships, mortgage companies and lien holders while applying knowledge of policy premiums and deductibles to complete tasks.
- Differentiated instruction according to policyholders and third parties.
Education
Bachelor of Science - Business Communications
University of Phoenix
Dallas, Texas2026-03
No Degree - Legal Studies
Court Reporting Institute of Dallas
Dallas, TX2005-04
Skills
- Customer Service
- Eligibility Determination
- Customer Service
- Team Leadership
- Complex Problem-Solving
- Benefits Verification
- Administrative Support
- Subject Matter Expert
- HIPPA Compliance
- Patient Confidentiality
- Interpersonal Communication
- Teamwork and Collaboration
Timeline
Associate Clinical Admin Coordinator
United Health Group, Optum
2023.09 - Current
Senior Patient Care Coordinator
IHS ACQUISITION/CVS HEALTH
2022.04 - 2022.10
Senior Patient Care Coordinator
AmerisourceBergen
2021.11 - 2022.04
Patient Care Coordinator Escalations/Lead
ALLIANCE RX
2017.08 - 2021.08
Email Chat Representative
PFSWEB, USA
2016.07 - 2017.04
Unlicensed Billing Agent
LIBERTY MUTUAL
2015.11 - 2016.06
Bachelor of Science - Business Communications
University of Phoenix
No Degree - Legal Studies
Court Reporting Institute of Dallas
COMMUNITY INVOLVEMENT
Hope’s Door, a non-profit organization for Domestic Violence victims, 2016-03, 2016-06
Program Director for A Place to Call Home Housing program for disadvantaged veterans and those in need of safe and affordable housing, 2025-Present
TRAINING
- Leadership Courses
- Equal Opportunity
- Prevention of Sexual Harassment
- Suicide Prevention
- Communication Level 3
- Operational Security
- Information Awareness/Phishing
- Acquisition Ethics
- Customer Support Certification Course
- CompositeRisk Management/Safety Course