Sumayyah Abdullah-Charles
Conyers,GA
Summary
Dynamic healthcare professional with extensive experience at Optum, excelling in patient management and appointment scheduling. Proven ability to resolve conflicts and enhance customer relationships, ensuring seamless operations. Recognized for strong problem-solving skills and adherence to HIPAA compliance, contributing to improved patient satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Associate Clinical Admin Coordinator
Optum
Conyers, GA
03.2024 - Current
- Coordinate and manage patient appointments, ensuring timely adjustments for last-minute changes.
- Communicate with members and internal teams to confirm schedules, resolve conflicts, and follow up on cancellations or reschedules.
Patient Service Representative
RadNet Radiology
New York, NY
08.2022 - 06.2023
- Oversaw patient scheduling, pre-registration, and orientation for safety protocols and facility navigation.
- Verified insurance details, processed documentation, and ensured accurate billing and co-pay collection.
- Managed confidential medical records with strict adherence to HIPAA compliance.
Family Healing Ambassador
NYC Department of Education
Springfield Gardens, NY
09.2021 - 06.2022
- Facilitated quarterly healing workshops for parents addressing COVID-related trauma.
- Served as liaison between community members and school leadership to address health and social challenges.
- Delivered trauma-informed resources to over 240 community members and participated in specialized training on healing practices.
Career Sabbatical
Family Caregiver
Jamaica, NY
01.2007 - 08.2021
- Designed and implemented homeschooling curriculum for two children, including lesson planning and exam preparation.
- Managed household logistics for seven individuals and developed cost-saving strategies for family budgeting.
Customer Service Representative
GEICO
Woodbury, NY
09.2002 - 11.2006
- Provided policy guidance to over 100 clients daily, improving customer experience and driving sales.
- Collaborated with underwriters and claims adjusters to resolve complex issues.
- Earned 'Golden Gecko' award for top-tier performance.
Education
Bachelor of Arts - Community & Human Services (Healthcare Concentration)
State University of New York - Empire State University
Saratoga Springs, NY06.2021
Skills
- Appointment scheduling
- Patient management
- Insurance verification
- HIPAA compliance
- Medical documentation
- Customer relationship management
- Conflict resolution
- Problem solving
- Team collaboration
- Medical terminology
Timeline
Associate Clinical Admin Coordinator
Optum
03.2024 - Current
Patient Service Representative
RadNet Radiology
08.2022 - 06.2023
Family Healing Ambassador
NYC Department of Education
09.2021 - 06.2022
Career Sabbatical
Family Caregiver
01.2007 - 08.2021
Customer Service Representative
GEICO
09.2002 - 11.2006
Bachelor of Arts - Community & Human Services (Healthcare Concentration)
State University of New York - Empire State University