Allie Sutherland
Fort Myers
Summary
Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
9
9
years of professional experience
Work History
General Manager
Giuseppe and the Lion Ristorante
09.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Salon Stylist
Colourush Salon
03.2022 - 09.2022
- Delivered exceptional customer service, resulting in increased repeat clientele and positive salon reviews.
- Successfully resolved any client concerns or complaints by addressing their needs in a timely manner and providing appropriate solutions.
- Collaborated with team members to promote a supportive and efficient work environment, leading to improved salon performance.
- Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.
- Adhered to salon policies and procedures, ensuring a consistent and professional customer experience for all clients.
- Participated in continuing education workshops and industry events to further develop technical skills and stay current with evolving trends.
Assistant Manager
Metro Diner
01.2016 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Cosmetology
Paul Mitchell The School
Fort Myers, FL12-2021
Associate of Arts - Business Accountancy
Florida SouthWestern State College
Fort Myers, FL12-2019
High School Diploma -
Barron Collier High School
Naples05-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Training and coaching
- Staff management
- Customer relationship management
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Labor cost controls
Accomplishments
- Staffing - Worked directly to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 10x growth of customer base.
- Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 73%.
- Supervised team of 64 staff members.
- Resolved product issue through consumer testing.
Timeline
General Manager
Giuseppe and the Lion Ristorante
09.2022 - Current
Salon Stylist
Colourush Salon
03.2022 - 09.2022
Assistant Manager
Metro Diner
01.2016 - 09.2022
Cosmetology
Paul Mitchell The School
Associate of Arts - Business Accountancy
Florida SouthWestern State College
High School Diploma -
Barron Collier High School
Similar Profiles
Aliyah MuaauAliyah Muaau
Server Shift Leader at Giuseppe And The LionServer Shift Leader at Giuseppe And The Lion
Kremlin BaynoKremlin Bayno
Sr. QA/QC Engineer at Bahadir Construction Engineering Contracting & Trading Inc. Co and Impresa Costruzioni Giuseppe Maltauro (ICM S.p.A) Joint Venture (BMJV)Sr. QA/QC Engineer at Bahadir Construction Engineering Contracting & Trading Inc. Co and Impresa Costruzioni Giuseppe Maltauro (ICM S.p.A) Joint Venture (BMJV)
Maddalena SirimarcoMaddalena Sirimarco
PCTO with Banca Mediolanum at Collegio S. Giuseppe - Istituto de MerodePCTO with Banca Mediolanum at Collegio S. Giuseppe - Istituto de Merode
Ketevan MtchedlidzeKetevan Mtchedlidze
Restaurant Hostess at Jill BaglanisRestaurant Hostess at Jill Baglanis
Angela AlineAngela Aline
Medical Assistant at WellMed at CollierMedical Assistant at WellMed at Collier