Shiqene Miles
Brooklyn,NY
Summary
Organized and motivated personal eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Postal Service
Port Of Prince, T&T
09.2021 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Electrician Helper
Trinidad Electric
Penal. , Trinidad
03.2019 - 09.2021
- Kept work areas clean, neat and free of hazards.
- Maintained organization, cleanliness and safety in work areas.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
- Worked in team-based environment to accomplish projects.
- Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
Customer Service Associate
Nestle
Port Of Prince, Trinidad
05.2018 - 03.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
High School Diploma -
Brazil Secondary School
Arena, WI09.2022
Skills
- Systems maintenance
- Safety and compliance
- Installation and repair
- Customer service care
- Safety awareness
- Customer relations
- Stockroom procedures
Timeline
Customer Service Representative
Postal Service
09.2021 - 10.2022
Electrician Helper
Trinidad Electric
03.2019 - 09.2021
Customer Service Associate
Nestle
05.2018 - 03.2019
High School Diploma -
Brazil Secondary School