Cody Brothers
Rome,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bank of America
Utica, NY
05.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
Fork Lift Operator
Dollar General Distribution Center
Rome, NY
12.2019 - 05.2020
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Loaded pallets onto trailers for shipment.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Ensured safety procedures were followed when operating forklifts.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Transported material to correct locations and documented inventory changes.
Commercial Diver
Commercial Diving Solutions
Theresa, NY
05.2018 - 12.2019
- Conducted underwater inspections of ships, docks and other structures to identify potential problems or hazards.
- Performed welding and cutting operations on submerged objects using specialized tools.
- Assisted in the construction, repair and maintenance of offshore oil rigs and pipelines.
- Worked with engineers on projects related to bridge construction or repair.
- Repaired damaged structures by replacing or reinforcing corroded metal components.
- Installed moorings, anchors and cables for vessels in harbor areas.
- Constructed dams, levees, cofferdams and bulkheads to protect shorelines from flooding.
- Operated a variety of power tools such as drills, grinders and saws for underwater work.
- Assessed diving equipment for proper functionality before dive to minimize mishaps.
- Recovered items by placing rigging around sunken objects and operating winches.
Education
Auto Mechanics - Automotive Mechanics
OHM Boces
New Hartford, NY07-2021
Multiple Certifications - Underwater Contruction
Divers Academy International
Sicklerville, NJ10-2017
High School Diploma -
Central Valley Academy
Ilion, NY06-2014
Skills
- Hazardous waste management
- Replacing parts
- System repairs
- Wheel Alignment
- Brake Systems
- Suspension Systems
- Vehicle Maintenance
- Tire Rotation
- Preventive Maintenance
Timeline
Customer Service Representative
Bank of America
05.2020 - Current
Fork Lift Operator
Dollar General Distribution Center
12.2019 - 05.2020
Commercial Diver
Commercial Diving Solutions
05.2018 - 12.2019
Auto Mechanics - Automotive Mechanics
OHM Boces
Multiple Certifications - Underwater Contruction
Divers Academy International
High School Diploma -
Central Valley Academy
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