Customer Service Rep
Tanner Nicholson
Paul Reed Smith Guitars
Grasonville
1
Language
10
Years of experience
Quality-focused professional with experience in coating inspection and surface preparation. Known for collaborating effectively with others to promote positive and productive work environment. Ready to contribute expertise in safety procedures and detail-oriented practices to achieve exceptional results. Always willing to learn to skills and techniques to better improve.
Work History
Customer Service Representative
9 Months- Resolved complex customer inquiries using phone, email, and chat support channels
- Trained new representatives on service standards, systems, and call handling procedures
- Documented customer interactions accurately in CRM systems for timely follow-up
- Escalated unresolved issues and coordinated solutions across internal departments
- Processed orders, returns, and account updates with strong attention to detail
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Paint Prepper
7 Months- Operated sanding equipment to prepare surfaces for paint application.
- Ensured quality control by inspecting surfaces for imperfections prior to painting.
- Collaborated with painting team to streamline workflow and reduce preparation time.
- Maximized paint adhesion by properly sanding and smoothing surfaces before application.
- Demonstrated attention to detail while inspecting surfaces for flaws or defects prior to painting processes.
- Reduced rework rate by carefully masking areas not designated for painting.
Quality Control Technician
4 Years 1 Month- Conducted thorough inspections of guitars to ensure adherence to quality standards.
- Mentored junior staff in advanced quality assessment techniques and troubleshooting methods.
- Proposed corrective actions to address recurring quality issues.
- Collaborated with production teams to identify defects and recommend corrective actions.
- Trained new technicians on quality control protocols and best practices for accuracy.
Sprayer
2 Years 4 Months- Operated and maintained spray equipment to ensure optimal performance and safety.
- Applied coatings consistently to meet production quality standards.
- Trained new employees on proper spraying techniques and safety protocols.
- Adapted quickly to work site changes by adjusting techniques or selecting alternative coatings as needed for optimal results.
- Ensured safety compliance by correctly wearing protective gear and following established procedures during the spraying process.
- Contributed to a positive work environment by maintaining a professional attitude, cooperating with team members, and sharing expertise as needed for the overall success of the team.
Repair Technician
7 Months- Diagnosed and repaired any imperfections (Scratches, dings, burns, pinholes) to ensure all surfaces met or exceeded company's quality standard
- Collaborated with production team to streamline repair processes, improving turnaround times for customer orders.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Implemented quality control measures to ensure consistent standards in all repaired instruments.
Sander
11 Months- Operated sanding machinery to ensure smooth finishes on products.
- Maintained equipment by performing routine inspections and minor repairs.
- Trained new employees on safety protocols and proper sanding techniques.
- Implemented quality control checks to ensure adherence to specifications.
- Monitored work area for compliance with safety standards and regulations.
- Operated sanders, and basic hand tools.
Automotive Service Advisor
2 Years 1 Month- Assisted customers in understanding service options and recommendations for vehicle maintenance.
- Coordinated service appointments to optimize shop workflow and customer satisfaction.
- Maintained detailed records of customer interactions and service history using management software.
- Communicated effectively with technicians to ensure accurate diagnosis and timely repairs.
- Resolved customer inquiries and complaints, enhancing overall service experience and loyalty.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Education
High School Diploma
- Captain of Men's Cross Country and Men's Indoor/Outdoor Track (2014-2015)
- Microsoft Office Certified (2012-2015)
Skills
Detail-oriented
Quality Inspections
Masking techniques
Spray gun operation
Hazardous waste management
Personable
Efficient typist
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Paul Reed Smith Guitars
02.2026 - CurrentRead More
Paint Prepper
Paul Reed Smith Guitars
07.2025 - 02.2026Read More
Quality Control Technician
Paul Reed Smith Guitars
06.2021 - 07.2025Read More
Repair Technician
Paul Reed Smith Guitars
11.2020 - 06.2021Read More
Sprayer
Paul Reed Smith Guitars
07.2019 - 11.2021Read More
Sander
Paul Reed Smith Guitars
08.2018 - 07.2019Read More
Automotive Service Advisor
Jeff's Body Shop
07.2016 - 08.2018Read More
Kent Island High School
High School Diploma
Read More