Allison Amador
Matawan,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Desk Technician Intern
SRI International
07.2023 - Current
- Efficiently imaged and reimaged computer systems for end users, ensuring seamless and consistent operation across the organization
- Proactively identified and resolved technical issues with computers and peripheral devices, guaranteeing minimal disruption to end users and promoting productivity
- Maintained meticulous documentation of support interactions for future reference, facilitating knowledge sharing and continuous improvement within the support team
- Provided prompt and effective tier 1 support to users, offering quick solutions and expert guidance to ensure their technical needs were met
Massage Therapist
MassageLuxe
12.2021 - 07.2023
- Administer therapeutic massage to 30+ clients a week, communicating to understand their specific needs and preferences, making recommendations, and providing feedback and aftercare instructions, resulting in 100+ new and renewed memberships and returning clientele
- Maintain cleanliness and hygiene of the massage room and equipment, ensuring a safe environment
- Document accurate and confidential notes on each massage client, including their medical history, current condition, treatment plan, and progress, to ensure personalized care and continuity of service
Rehab Technician
ProFysio Physical Therapy
01.2021 - 12.2021
- Assisted physical therapists in providing hands-on care to patients, such as helping with exercises and stretches, and adjusting equipment as needed to ensure safety and efficacy
- Managed patient scheduling and paperwork, ensuring that all necessary forms and documents are completed accurately and filed appropriately, to facilitate a smooth and efficient patient experience
Education
- Information Technology
Year Up
New York, NY01.2024
- Physical Therapy
Mercer County Community College
West Windsor, NJSkills
- Microsoft Office
- Windows
- macOS
- Google Workspace
- Ticket Management
- Technical Troubleshooting
Certification
- Google IT Support
- Professional Scrum Master
Timeline
Support Desk Technician Intern
SRI International
07.2023 - Current
Massage Therapist
MassageLuxe
12.2021 - 07.2023
Rehab Technician
ProFysio Physical Therapy
01.2021 - 12.2021
- Information Technology
Year Up
- Physical Therapy
Mercer County Community College