Khadija Said

• Assisted in troubleshooting and resolving technical issues related to hardware, software, and network connectivity
• Provided exceptional customer service, resolving inquiries and issues promptly and professionally
• Conducted user training sessions to enhance their understanding of software applications and systems
• Collaborated with team members to improve help desk procedures and optimize user support services
• Actively collaborated with my team, ensuring that all ticket requests were promptly addressed and resolved with efficiency and effectiveness.

• Preserved orders and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
• Documented reports on periodic patrols by using written and verbal skills to communicate any irregularities to higher ups to detect potential threats
• Executed hourly patrols which assisted in identifying irregularities and assuring the safety of client property and personnel.

Resident IT Support: Provided on-site technical assistance to residents, troubleshooting issues related to internet connectivity, computer hardware, and software applications.

• Digital Literacy Training: Organized and conducted workshops for residents, focusing on basic computer skills, internet safety, and navigating online housing portals.

• Network Maintenance: Assisted in maintaining and monitoring the housing community’s shared network, ensuring reliable and secure internet access for all residents.

• Resource Coordination: Collaborated with housing management to ensure residents had access to necessary technological resources, such as loaner laptops and Wi-Fi hotspots.

• Documentation & Reporting: Developed and maintained detailed documentation of support issues and solutions, providing regular reports to housing management to help improve resident services.

• Provided excellent customer service to all passengers
• Operated and optimally positioned passenger boarding bridges to ensure passenger boarding efficiency
• Assisted travelers in unfavorable situations by critically thinking of and guided passengers to the next cause of action.