Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Allison Antunez

Needville,TX

Summary

Dynamic and dedicated professional with extensive experience at Pollo Campero, excelling in customer service and time management. Proven ability to enhance guest satisfaction through attentive service and effective problem-solving. Skilled in inventory management and maintaining cleanliness, ensuring a seamless dining experience even during peak hours.

Overview

4
4
years of professional experience

Work History

Waitress

Pollo Campero
09.2024 - 07.2025
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Kitchen Hand

Pollo Campero
09.2024 - 07.2025
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Operated kitchen equipment in accordance with manufacturer instructions.

Cashier Team Lead

Regio Mexican Restauran
08.2021 - 07.2024
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Trained team members on cash register operation and cash handling.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Assisted customers by answering questions and fulfilling requests.

Education

Needville High School
Needville, TX
05.2024

Skills

  • Customer service
  • Strong multitasking
  • Time management
  • Inventory management
  • Active listening
  • Supply restocking
  • Cleanliness

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Waitress

Pollo Campero
09.2024 - 07.2025

Kitchen Hand

Pollo Campero
09.2024 - 07.2025

Cashier Team Lead

Regio Mexican Restauran
08.2021 - 07.2024

Needville High School

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Allison Antunez